Summary
Overview
Work History
Education
Skills
Timeline
Server

Katrina Zunker

Cape Coral,FL

Summary

Proven track record of enhancing customer experiences and streamlining operations, as demonstrated at The Landing and Walgreens. Expert in multitasking and customer service, with a knack for sales techniques and suggestive selling. Achieved significant improvements in service efficiency and accuracy, embodying reliability and a strong work ethic. Dependable Server, successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

2
2
years of professional experience

Work History

Server

The Landing
05.2022 - 08.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.

Pharmacist Technician

Walgreens
11.2023 - 05.2024
  • Helped increase overall productivity within the pharmacy team by cross-training in various roles and responsibilities as needed.
  • Maintained a safe and clean work environment, adhering to all relevant regulations and guidelines.
  • Collaborated with pharmacists to ensure accurate medication dispensing for optimal patient outcomes.
  • Supported pharmacists with medication compounding procedures, ensuring precise measurements and adherence to established protocols.
  • Participated in continuous professional development opportunities to stay current on industry trends and advancements in pharmaceutical technology.
  • Assisted in the implementation of a new pharmacy software system to streamline workflow, improve data accuracy, and enhance overall efficiency.
  • Reduced medication errors through meticulous attention to detail during the verification process.
  • Conducted comprehensive drug utilization reviews as part of ongoing quality assurance efforts within the pharmacy setting.
  • Strengthened communication between pharmacy staff members resulting in better coordination of services provided to patients.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.

Education

High School Diploma -

Ashland High School
Ashland, WI
05.2024

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Sales expertise
  • Sales Techniques
  • Performance Improvement
  • Suggestive Selling
  • Front-of-house display creation
  • Team Player
  • Reliability
  • Multitasking

Timeline

Pharmacist Technician

Walgreens
11.2023 - 05.2024

Server

The Landing
05.2022 - 08.2024

High School Diploma -

Ashland High School
Katrina Zunker