Kattie Martinez
Gilmer
Summary
Friendly Cashier offering more than 3 years of retail experience. Organized and enthusiastic with expertise in accurately processing payments and maintaining high levels of customer satisfaction in all interactions. Committed and hardworking Crew Member with 3 years of experience processing transactions and assisting customers. Creative problem-solver versed in customer service. Reliable Crew Member offering strong multitasking, problem-solving, and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business.
Overview
5
5
years of professional experience
Work History
Lead Cashier
Academy Sports Outdoors
08.2023 - Current
- Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Vendor
Empire Foods
01.2021 - 05.2022
- Stayed current on product specs and prices and accurately updated display product literature.
- Communicated with store employees to maintain conditions and appearance of retail area.
- Met sales goals by offering excellent customer service.
- Displayed and promoted products at industry events to drive brand awareness and increase sales.
- Built and maintained strong relationships with wholesalers.
- Answered questions and assisted customers with item selection and location.
- Increased sales by 10%
Cashier
Brookshire Brothers
12.2019 - 06.2020
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Reviewed and resolved differences between accounting information and cash drawer.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Counted cash in register drawer at beginning and end of shift.
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
- Answered questions about store policies and concerns to support positive customer experiences.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Checked prices for customers and processed items sold by scanning barcodes.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Used cash registers and POS systems to request and record customer orders and compute bills.
Crew Member
Corrie Thomas Contracting
05.2019 - 11.2019
- Arranged consistent shelves, bins and racks at many locations by following established planograms.
- Educated staff about coordinating clothing racks and related displays to boost effectiveness of promotions.
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
- Updated pricing and signage to complete product displays and educate customers.
- Negotiated prices, discount terms and all transportation arrangements for merchandise.
- Unloaded arriving product stock and moved to store display areas.
- Organized store merchandise racks by size, style and color.
- Assembled promotional displays, including quarter and full-size point of purchase displays.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Led merchandise selection, pricing, planning and marketing.
Education
High School Diploma -
Dayton High School
Dayton, TX05.2019
Skills
- Retail Merchandising
- Exemplary communication
- Time management skills
- Adaptability
- Multi-tasking ability
- Friendly demeanor
Timeline
Lead Cashier
Academy Sports Outdoors
08.2023 - Current
Vendor
Empire Foods
01.2021 - 05.2022
Cashier
Brookshire Brothers
12.2019 - 06.2020
Crew Member
Corrie Thomas Contracting
05.2019 - 11.2019
High School Diploma -
Dayton High School