Kattie Watkins

• Prepared nutritious meals following dietary guidelines for residents.
• Assisted in serving food and beverages during meal times.
• Maintained cleanliness of kitchen and dining areas following safety protocols.
• Monitored food quality and freshness, reporting any concerns to supervisors.
• Followed resident feedback to enhance meal satisfaction and dining experience.
• Set up trays and food service carts to deliver food to residents.
• Served food and snacks according to planned menu and patients' diet orders.
• Cleaned and sanitized kitchen equipment and surfaces.
• Followed dietary procedures in accordance with established policies.

• on current days I step in as a cook as well.

• Supervised daily operations of residential group home environment.
• Managed staff schedules, ensuring adequate coverage for residents' needs.
• Coordinated training sessions for new employees on safety procedures.
• Implemented policies to enhance safety and compliance within the facility.
• Assisted in resolving conflicts among residents to maintain a harmonious atmosphere.
• Provided crisis intervention when necessary by following established protocol.
• Supervised daily activities of residents to ensure safety and well-being.
• Ensured that all required documents are completed accurately including intake forms, consent forms, assessments.
• Responded promptly to emergency situations using appropriate problem solving techniques.
• Inspected living areas regularly for cleanliness and maintenance issues.
• Maintained accurate records of resident progress reports, incident reports, medication administration logs.
• Participated in case reviews with multidisciplinary teams to discuss resident's progress or any changes needed in their treatment plan.
• Performed administrative duties such as scheduling appointments, filing paperwork, ordering supplies.
• Monitored staff performance to ensure compliance with regulations and standards.
• Held regular meetings with staff members to review policies and procedures and discuss challenges or successes.
• Supervised staff training and development by acting as role model and instructing staff on how to appropriately interact with residents.
• Communicated with families or advocates to discuss resident needs and progress.

• Assisted residents with daily living activities and personal care needs.
• Developed and maintained positive relationships with residents and their families.
• Monitored resident health, reporting changes to medical staff promptly.
• Documented resident progress and incidents accurately in care logs.
• Maintained clean and well-organized environment for client happiness and safety.
• Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
• Prepared meals according to dietary requirements and assisted with feeding when necessary.
• Laundered clothing and bedding to prevent infection.
• Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
• Respected the rights of each individual client while maintaining confidentiality of all personal information.
• Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
• Administered prescribed medications on a timely basis following care plan instructions.
• Followed care plan and directions to administer medications.

• followed a medication list assisting residents with medication needs.

• Assisted clients with daily living activities and personal hygiene tasks.
• Monitored client health and reported changes to healthcare professionals.
• Provided companionship and emotional support to enhance client well-being.
• Administered medications according to prescribed schedules and instructions.
• Coordinated transportation for clients to medical appointments and social events.
• Communicated effectively with families to ensure consistent care plans were followed.
• Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
• Maintained clean and well-organized environment for client happiness and safety.
• Changed bed linens and maintained a clean living environment for the client's safety.
• Assisted clients with bathing, dressing, and incontinence care.
• Helped clients stay happy and healthy by providing mental and emotional support.
• Helped clients move in bed, stand or walk using proper body mechanics techniques.
• Prepared meals and snacks according to prescribed diets.
• Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
• Helped client with medication self-administration.
• Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
• Developed strong and trusting rapport with patients to facilitate smooth, quality care.
• Aided with mobility and independence for disabled individuals and continually monitored safety.
• Monitored vital signs such as temperature, pulse rate, blood pressure .
• Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
• Assisted in ambulation and exercise routines for clients.
• Documented care provided and submitted notes to supervisor.

• Disinfected surfaces to ensure a safe environment for residents and staff.
• Operated cleaning equipment, including vacuums and floor buffers, effectively.
• Restocked cleaning supplies to maintain inventory levels for daily operations.
• Communicated with staff regarding maintenance issues or resident needs promptly.
• Followed safety protocols to minimize risks while performing cleaning duties.
• Cleaned bathrooms, including toilets, tubs, showers and sinks.
• Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
• Changed bed linens and towels, tidied up rooms.
• Vacuumed floors and dusted furniture to maintain organized, professional appearance.
• Used cleaning chemicals following proper guidelines.
• Emptied trash receptacles throughout the property.
• Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
• Interacted pleasantly with clients and guests when performing daily duties.
• Cleaned building floors by sweeping, mopping and scrubbing.
• Maintained and organized cleaning supplies stock.
• Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
• Employed deep-cleaning techniques for areas in need of additional sanitation.
• Disinfected telephones, light switches and other frequently touched objects.
• Responded to requests from guests regarding housekeeping needs.
• Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
• Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
• Ensured that all health standards were met during cleaning operations.
• Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
• Scrubbed kitchen appliances, countertops and fixtures.

• Operated cash register efficiently during high-volume customer transactions.
• Assisted customers with product inquiries and locating items in-store.
• Maintained clean and organized checkout area for optimal customer experience.
• Handled cash, credit, and debit transactions accurately and securely.
• Educated customers about promotional offers and loyalty programs available.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Accepted cash and credit card payments, issued receipts and provided change.
• Greeted customers and answered any questions they had about the store's products and services.
• Performed other duties as assigned by management.
• Helped customers find specific products, answered questions, and offered product advice.
• Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
• Delivered high level of customer service to patrons using active listening and engagement skills.
• Worked closely with front-end staff to assist customers.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Learned roles of other departments to provide coverage and keep store operational.

• Assisted customers with inquiries and resolved issues effectively.
• Managed customer accounts and updated records accurately.
• Provided product information and recommended solutions to enhance satisfaction.
• Trained new staff on customer service protocols and best practices.
• Addressed complaints professionally and escalated when necessary.
• Maintained a positive atmosphere through friendly communication with clients.
• Answered customer inquiries and provided accurate information regarding products and services.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Resolved customer complaints promptly and efficiently.
• Collected deposits or payments and arranged for billing.
• Adjusted bills and refunded money to resolve customers' service or billing complaints.