KATTY GARCIA
LUSKIN RENEE MEYER CONFERENCE CENTER - UCLA
Los Angeles,CA
8
years of professional experience
Managed high-volume hospitality switchboard operations and VIP client relations through proactive need anticipation, de-escalation of complex situations, and coordinated logistics across multiple departments.
Work History
PBX OPERATOR
5 Years 10 Months- Manage a high-volume switchboard, routing 100+ daily calls to the appropriate executives, departments and VIP guest efficiently and professionally.
- Act as the central communication hub during crisis situations, coordinating rapidly between security, maintenance, and executive management to resolve guest issues.
- Maintain strict confidentiality when handling sensitive information regarding high-profile guest, corporate VIP’s and internal operations.
2 Years
- Provided concierge-level support over the phone, anticipating guest needs, making restaurant reservations and booking local transportation.
- Resolved guest complaints and inquiries promptly, turning negative experiences into positive reviews by demonstrating empathy and quick problem-solving.
- Managed high-volume communications and gatekeep inquiries for executive staff.
Education
HIGH SCHOOL DIPLOMA
Skills
Supported inbound and outbound call routing
transfers
and message management.
Provided customer service support.
Used problem-solving skills to resolve issues.
Maintained strong attention to detail.
Timeline
PBX OPERATOR
LUSKIN RENEE MEYER CONFERENCE CENTER - UCLA
01.2021 - CurrentRead More
WESTIN BONAVENTURE HOTEL AND SUITES
01.2019 - 01.2021Read More
LOS ANGELES SENIOR HIGH SCHOOL
HIGH SCHOOL DIPLOMA
Read More