Kattye Gonzalez
Dallas,TX
Summary
Psychology student with a background in fast-paced, people-focused environments, where strong communication, trust, and problem-solving are essential. Experienced in managing client relationships, handling high-pressure situations, and supporting diverse needs. Seeking to transition into a psychology-related role to apply interpersonal skills in a meaningful and growth-oriented setting.
Overview
7
7
years of professional experience
Work History
Manager
City Salon Suites & Spa
Dallas, TX
01.2022 - Current
- Oversaw daily operations in multi-tenant environment, enhancing efficiency and organization
- Managed multiple priorities in fast-paced setting, ensuring professionalism and smooth operations
- Serve as primary point of contact, addressing concerns and maintaining positive relationships
- Coordinated scheduling and maintenance requests with vendors, resolving tenant issues promptly
- Apply problem-solving skills to resolve unexpected challenges quickly
Assistant
El Ferary Grease Trap
Dallas, TX
01.2019 - Current
- Coordinated scheduling and communicated with clients, facilitating timely service completion and enhancing client satisfaction
- Handle business calls and emails with clear, professional communication
- Supported daily business operations through service tracking, invoicing, and payment processing to ensure seamless workflow
- Assisted with financial recordkeeping and reporting, contributing to accurate financial oversight
- Adapt to changing priorities and solve problems in time-sensitive situations
Receptionist
ERA Salon
Dallas, TX
01.2020 - 01.2022
- Handled high-volume calls and scheduled appointments to ensure smooth operations in fast-paced environment
- Delivered customer support by identifying client needs and providing timely solutions to enhance satisfaction
- Built strong client relationships through communication and attention to detail
- Streamlined organization of salon supplies and equipment to improve workflow efficiency
Education
Psychology -
Dallas College
Dallas, TX04-2026
Wildlife Conservation
Oklahoma State University
Stillwater, OK01-2020
Skills
- Client Support
- Problem Solving
- Organizational Skills
- Time Management
- Multitasking
- Adaptability in Fast-Paced Environments
- Communication
- Active Listening
- Conflict Resolution
- Relationship Building
- Bilingual: English & Spanish (Fluent)
Relocation Location
Boston, MA
Timeline
Manager
City Salon Suites & Spa
01.2022 - Current
Receptionist
ERA Salon
01.2020 - 01.2022
Assistant
El Ferary Grease Trap
01.2019 - Current
Psychology -
Dallas College
Wildlife Conservation
Oklahoma State University