KaTwila Robinson
Fort Myers,FL
Overview
18
18
years of professional experience
1
1
Certification
Work History
Professional Barber
Florida State Academy
10.2023 - 04.2024
- Assisted with administrative tasks such as answering phone calls, managing correspondence, and maintaining accurate client records to support smooth business operations.
- Contributed to salon marketing efforts through engaging social media content showcasing before-and-after photos of client transformations.
- Maintained a clean and sanitary work environment, adhering to strict hygiene standards to ensure client safety and comfort.
- Participated in ongoing professional development opportunities, staying current on latest trends and techniques in the industry.
- Exhibited a high level of technical proficiency in performing various barber services, including haircuts, shaves, trims, and styling for both men and women.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in numerous positive reviews from clients.
- Stayed up-to-date on industry best practices through regular attendance at trade shows, seminars, workshops, webinars, and other educational events relevant to the barber profession.
- Offered expert advice on hair maintenance routines and product usage, empowering clients to achieve desired looks at home between appointments.
- Enhanced client satisfaction by providing precise and trendy haircuts tailored to individual preferences.
- Increased customer retention through exceptional communication skills and building rapport with clients.
- Participated actively in staff meetings and training sessions, sharing knowledge and contributing ideas for the betterment of the team and overall customer satisfaction.
- Helped clients feel relaxed and improved experiences with use of scalp massage and related treatments.
- Advised clients on how best to care for hair and maintain health between visits.
- Kept detailed records of customer information and services provided to increase return customers by Number.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Maintained knowledge of styles of women, teens and young girls to offer comprehensive hair care services.
- Consulted with customers to understand hair cut, color and styling desires.
- Kept shop neat, professional and welcoming to guests of different backgrounds.
- Completed full and partial shaves with clippers and standard and straight razors.
- Operated clippers and shears to create customized looks.
- Tracked changing trends for men, teens and boys to best serve core clientele.
- Maintained regular client list and successfully handled walk-in customers.
- Completed quality haircuts and styling for men, women and children.
- Updated client profiles to reflect current products and service preferences.
- Consulted with clients to assess personal style preferences and unique needs.
- Resolved guest complaints about service or style.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Styled hair according to customer preferences.
- Consistently received positive performance reviews from guests.
- Answered incoming telephone calls and scheduled appointments for clients.
- Distributed business cards outside of salon to generate new business.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Demonstrated knowledge of latest industry trends, tools and techniques to meet diverse customer preferences.
- Collaborated with fellow barbers for continuous improvement of services offered, fostering a supportive team atmosphere.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Collaborated with salon management to create and execute promotional campaigns that attracted new clients and increased overall business revenue.
- Developed lasting relationships with clients by consistently delivering outstanding results that exceeded expectations while also offering personalized care and attention during each visit.
- Demonstrated strong time management skills by effectively juggling multiple clients simultaneously without compromising quality of service or attention to detail.
Pharmacy Technician
CVS Pharmacy
12.2016 - 03.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Counted, measured and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Collected co-payments or full payments from customers.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Counseled customers on medications, appropriate dosage and potential side effects.
- Coordinated verification and filling of more than Number daily prescriptions in high-volume Type pharmacy environment.
- Set up and modified patient profiles to include current medications and insurance details.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Resolved third-party billing, computer system and customer service issues.
Student Ambassador
Edison State College
10.2009 - 06.2013
- In the past I have sharpened my communication and teamwork skills while working and attending Edison State College in Fort Myers, Fl
- In that position, I helped other students register for Edison State College, make class choices, and have held campus tours
- I also work closely with others at the college such as the Dean, Ms
- Pat Newell along with the Administrative Assistant Ms
- Dawn Mcgrady of The Dean of Student services Office
- In this position as a Student Ambassador, you as a student and as a person represent Edison State College
- You must acquire leadership skills such as being on time, completing all courses with passing grades, and being an example to other students
- Since you represent Edison State College, you must also have ethical skills and be very responsible as an Ambassador because everyone looks up to you, and other students and faculty and staff want to appreciate that you are one of Edison State Colleges' Ambassadors.
Book Advisor
Edison State College Follett Bookstore
01.2010 - 06.2012
- As a Follett Bookstore Book Advisor, I was responsible for helping students order and purchase books or supplies for their classes of the current semester
- I was also responsible for taking orders over the phone lines for books, or other school supplies
- During closing hours, I was responsible for accounting for inventory of all books and supplies along with other book store advisors and cashiers.
Sales Associate
JcPenneys
08.2006 - 06.2008
- As a Sales Associate, I was responsible for the Dresses and Juniors Department
- I also was responsible for helping customers find items that the store had for purchasing, as well as for any items that our customers could purchase online
- During closing hours, I was responsible for closing down the register and for making sure that everything was re-stocked and in place for the next open day.
Education
Restricted Barbering Program - Barbering
Florida State Academy
Fort Myers, FL05.2024
Associate of Science - Business Administration and ManagementArts of Fashion Design and Marketing
Edison State College
Fort Myers, FL05.2018
Bachelors of Arts - Business Administration and ManagmentArts of Fashion Design and Marketing
Florida Southwestern State College
Fort Myers, FL05.2018
Pharmacy Technician - Pharmacy
Cvs Training
Fort Myers, FL12.2016
Florida State Requirements for a Diploma -
Dunbar High SCHOOL
Fort Myers, FL06.2008
Skills
- Computer Cisco CCNA Microsoft, Excel, Word, PowerPoint, Worksheet Certification Words Per Minute: 150 Experienced in Customer Services, Stocking, Secretary Filing, and Coding, and Monetary services
Accomplishments
- National Honor Society for middle and high school students
- Who's Who among College Students Award
- Cisco CCNA Computer Technician Certification
Employment Objective
To whom it may concern, In the past I have sharpened my communication and teamwork skills while working and attending Edison State College in Fort Myers, Fl. In that position, I helped other students register for Edison State College, make class choices, and have held campus tours. I also work closely with others at the college such as the Dean, Ms. Pat Newell along with the Administrative Assistant Ms. Dawn Mcgrady of The Dean of Student services Office. I look forward to discussing my background and accomplishments with you and learning more about your needs.
Certification
CCNA MICROSOFT WORD AND EXCEL COMPUTER TECHNICIAN
PHARMACY TECHNICIAN FOR ADVANCED PHARMACY
RESTRICTED BARBERING
Timeline
Professional Barber
Florida State Academy
10.2023 - 04.2024
Pharmacy Technician
CVS Pharmacy
12.2016 - 03.2023
Book Advisor
Edison State College Follett Bookstore
01.2010 - 06.2012
Student Ambassador
Edison State College
10.2009 - 06.2013
Sales Associate
JcPenneys
08.2006 - 06.2008
Restricted Barbering Program - Barbering
Florida State Academy
Associate of Science - Business Administration and ManagementArts of Fashion Design and Marketing
Edison State College
Bachelors of Arts - Business Administration and ManagmentArts of Fashion Design and Marketing
Florida Southwestern State College
Pharmacy Technician - Pharmacy
Cvs Training
Florida State Requirements for a Diploma -
Dunbar High SCHOOL
CCNA MICROSOFT WORD AND EXCEL COMPUTER TECHNICIAN
PHARMACY TECHNICIAN FOR ADVANCED PHARMACY
RESTRICTED BARBERING