KATY MOORE

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Developed a successful employee retention plan, reducing staff turnover rates significantly.
• Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
• Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.

• Manage store operations (scheduling, POS cash system, inventory control, etc.)

• Train, motivate, inspire and direct team

• Analyze sales results on a weekly, monthly, quarterly basis. Drawing conclusions on how to drive the business through plans, drives, and execution.

• Merchandising the store weekly to keep merchandise flow current by rotating merchandise and displays to feature new product and promotions.

• Build rapport by developing client relationships through hospitality

• Currently exceeding plan and comp YTD.

• Develop and execute brand through sophisticated and elevated visual merchandising including the full integration of product, marketing, and visual elements.
• Manage and coach associates on product and standards to deliver optimal sales during peak segments.
• Assisted store manager to ensure adherence to policies and procedures.
• Overseen multiple new store openings for outlet division and retail stores.
• Training and development in standards and guidelines for new store staff, on site for new store openings.

• Drive sales and create customer experience
• Training and developing new associates, as well as keeping current staff knowledgeable on company customer service policies and service level standards
• Maintained friendly and professional customer interactions
• Oversaw the Women's & Men's visual execution to ensure profitable sales growth
• Generated monthly and annual sales reports
• Hired and trained all sales staff for store location
• Displayed the appropriate signage for products and sales promotions
• Generated monthly and annual sales reports.

• Maintained constant presence on sales floor to address customer needs
• Approach browsing customers and initiate conversations to buying preferences by asking open-ended questions
• Assist with customers with trying on items, finding appropriate sizes, and recommending additional merchandise to complete looks
• Top associate for signing up customers to our loyalty programs, and credit card sign ups
• Awarded employee of the month
• Promoted to Sales leader within 24 months.