Summary
Overview
Work History
Education
Skills
Work History
Timeline
Generic

Katy Neff

Uniontown

Summary

Dynamic Account Manager with extensive experience in donor engagement, partner relations, and optimizing collection goals at Vitalant. Proven ability to analyze donor behavior and identify recruitment trends, transforming frontline insights into actionable strategic opportunities. Expertise in strategic planning and resource allocation to maximize program impact in a fast-paced environment. Strong understanding of donor motivations and barriers to donation drives the development of compelling messaging that resonates with diverse audiences, supporting targeted marketing initiatives that advance Vitalant’s mission.

Overview

14
14
years of professional experience

Work History

Shift Leader

Cracker Barrel
06.2000
  • Trained and mentored new team members on service standards and operational procedures
  • Collaborated with management to establish training programs focused on enhancing team skills and productivity.
  • Managed inventory levels, facilitating timely ordering and reducing waste.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.

Account Manager

Vitalant
08.2011 - Current
    • Relationship Building & Client Retention
    • Donor Recruitment & Engagement
    • Strategic Account Management
    • Cross-Functional Team Leadership
    • Healthcare & Nonprofit Industry Knowledge
    • Performance Metrics & Tracking

Education

Certified Phlebotomist -

Buckeye Career Center
New Philadelphia, Ohio
05.2010

Bachelor of Arts - Communications

Bowling Green State University
Bowling Green, Ohio
12.2001

Skills

  • Account management & Retention
  • Relationship building
  • Community outreach & engagement
  • Interdepartmental team & volunteer collaboration
  • Performance metrics tracking
  • Staff scheduling
  • Team management

Work History

01-2008

Timeline

Account Manager

Vitalant
08.2011 - Current

Shift Leader

Cracker Barrel
06.2000

Bachelor of Arts - Communications

Bowling Green State University

Certified Phlebotomist -

Buckeye Career Center