Katy Rugamas-Gonzalez
Las Vegas,NV
Summary
Remarkable professional with experience delivering superior level of customer service to guests and prospective guests. Proven to run front desk, keep customers satisfied and resolve any conflicts. Friendly, punctual and always prepared for any challenge.
Overview
9
9
years of professional experience
Work History
Front End Supervisor
Ross Dress for Less
03.2017 - Current
- Resolved customer complaints in a professional manner.
- Trained new employees in customer service techniques and store policies.
- Provided excellent customer service by assisting customers with their needs or inquiries.
- Analyzed sales data from various sources to identify trends in customer behavior and purchasing patterns.
- Identified opportunities for improvement within the department and developed solutions accordingly.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
Customer Services Representative
Tittlemax
08.2018 - 07.2019
- provides tittle loans and tittle pawns with quick approval .
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Built relationships with customers to encourage repeat business.
Coffee Barista
Starbucks
11.2024 - Current
- Provided personalized recommendations based on customer preferences, fostering loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Delivered prompt service to prioritize customer needs.
Education
High School Diploma -
Desert Rose High School
Las Vegas, NV12-2023
Skills
- Cash counting
- Customer Service
- Cash Register Operation
- Beverage Preparation
- Espresso machine operation
- Coffee expertise
- Cash Handling
- Active listening
- Customer relations
- Conflict resolution
Timeline
Coffee Barista
Starbucks
11.2024 - Current
Customer Services Representative
Tittlemax
08.2018 - 07.2019
Front End Supervisor
Ross Dress for Less
03.2017 - Current
High School Diploma -
Desert Rose High School