Tammy Wyrick
Ollie's Bargin Outlet
Salisbury,NC
11
years of professional experience
Retail professional with track record of managing front-end operations and enhancing customer satisfaction. Known for delivering consistent results and fostering collaborative team environment. Reliable and adaptable, with strong skills in leadership, communication, and problem-solving, ensuring smooth operations and positive customer experiences.
Work History
Front End Supervisor
1 Year 10 Months- Supervised daily operations, ensuring optimal stock levels and product displays.
- Trained and mentored team members on customer service best practices.
- Coordinated scheduling to maximize staff efficiency during peak hours.
- Implemented inventory management strategies to reduce shrinkage and improve turnover rates.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Promoted a safe working environment by enforcing safety guidelines among team members consistently.
- Maximized sales opportunities by promoting in-store offers, credit card applications, and loyalty programs at the point of purchase.
Store Manager
1 Year 8 Months- Managed daily store operations, ensuring adherence to company policies and procedures.
- Supervised and trained staff on customer service excellence and product knowledge.
- Developed employee schedules to ensure adequate coverage during peak hours while managing labor costs.
- Enhanced customer engagement by resolving complaints promptly and effectively, improving satisfaction ratings.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
Assistant Manager
9 Months- Assisted in training and onboarding new team members to enhance store operations.
- Executed daily inventory management processes to maintain stock levels and reduce waste.
- Improved customer service protocols, resulting in increased customer satisfaction ratings.
- Coordinated promotional activities and ensured proper product placement for maximum visibility.
Package Sorter
6 Months- Sorted packages efficiently to ensure timely delivery to customers.
- Operated scanning equipment to track and manage inventory flow.
- Collaborated with team members to maintain a safe work environment.
- Assisted in training new employees on sorting procedures and safety protocols.
Assistant Manager
5 Years 10 Months- Monitored sales performance metrics to identify trends and optimize store layout accordingly.
- Led team meetings to communicate goals, address challenges, and foster collaboration among staff.
- Developed scheduling efficiencies to improve labor cost management while maintaining service standards.
- Implemented loss prevention strategies that reduced shrinkage through effective employee training programs.
Education
High School Diploma
Skills
Customer service
Problem-solving skills
Cash register operation
Workflow management
Opening and closing procedures
Time management
Listening skills
Cash counting
Cash handling
Cash handling accuracy
Order management
Word processing
Refunds processing
Credit returns processing
Customer service management
Flexible work schedule
Computer proficiency
Inventory and stocking
Cash drawer reconciliation
POS terminal operation
Shelving
Cycle counts and audits
Basic mathematics
Timeline
Front End Supervisor
Ollie's Bargin Outlet
10.2024 - 08.2026Read More
Store Manager
7-eleven
12.2022 - 08.2024Read More
Assistant Manager
7-eleven
03.2022 - 12.2022Read More
Package Sorter
Amazon
11.2021 - 05.2022Read More
Assistant Manager
7-eleven LLC
01.2016 - 11.2021Read More
Piedmont High School
High School Diploma
Read More