Katy Yarbro
Vernon
Summary
Detail-oriented Telecommunications Operator skilled in professional communication and problem-solving. Effectively manages high-pressure situations, ensuring timely responses and accurate documentation during emergency incidents.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Telecommunications Operator
Hardeman County Sheriffs Office
Quanah, TX
06.2025 - Current
- Operated multi-line phone systems to efficiently manage incoming and outgoing communications.
- Assisted law enforcement officers by relaying critical information during emergency situations.
- Monitored radio transmissions, ensuring timely response to public safety incidents.
- Documented calls and communications accurately in agency records for future reference.
- Maintained familiarity with local geography to provide accurate directions and support services.
- Engaged professionally with the public, ensuring clear communication and assistance as needed.
- Participated in training sessions to improve technical skills and knowledge of telecommunications protocols.
- Managed high call volume while maintaining professionalism and composure during periods of peak demand.
- Connected callers with appropriate professional, department, or business.
- Maintained up-to-date knowledge of emergency call procedures.
- Maintained detailed records of interactions with customers for future reference and problem resolution assistance.
- Ensured compliance with regulatory requirements related to telecommunications systems operations and security measures while maintaining a safe working environment.
- Operated emergency communication systems to receive and dispatch calls efficiently.
- Assessed caller needs and prioritized responses based on urgency and situation type.
- Coordinated with law enforcement, fire, and medical services to ensure effective response efforts.
- Maintained accurate records of calls and actions taken during each incident response.
- Assisted in training new dispatchers on protocols and use of communication equipment.
- Monitored Police and Fire radios to provide assistance to responding personnel.
Administrative Assistant to The Sheriff
Wilbarger County Sheriff's Office
Vernon, TX
10.2023 - 06.2025
- Managed scheduling and appointment coordination for department personnel.
- Processed and maintained confidential records in compliance with legal standards.
- Assisted in the preparation of departmental reports and documentation.
- Streamlined office procedures to enhance efficiency and reduce turnaround times.
- Collaborated with law enforcement personnel to facilitate inter-departmental communications.
- Utilized office software to create, edit, and maintain various documents and spreadsheets.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Coordinated timely dispatch of resources to optimize operational efficiency.
Animal Control Officer
Vernon Police Department
Vernon, TX
03.2023 - 09.2023
- Enforced local animal control laws and ordinances to ensure public safety.
- Conducted regular inspections of properties for compliance with animal welfare regulations.
- Rescued injured or abandoned animals and facilitated their rehabilitation and adoption.
- Collaborated with law enforcement to respond to animal-related emergencies and complaints promptly.
- Maintained accurate records of animal intakes, adoptions, and incidents in departmental databases.
- Implemented process improvements for efficient case management and reporting within the department.
- Collaborated with local law enforcement agencies to enforce animal control ordinances and handle dangerous or aggressive animals.
- Handled emergency situations calmly and effectively, employing appropriate restraint techniques for various species while prioritizing public safety.
- Conducted thorough investigations into cases of suspected animal cruelty or neglect, gathering evidence to support legal action when necessary.
- Developed strong working relationships with veterinarians, rescue organizations, and other stakeholders within the community for improved collaboration on shared goals.
- Ensured proper handling of deceased animals for transport to designated disposal facilities while adhering to established protocols.
- Enhanced public safety by responding to and investigating reports of animal abuse, neglect, and nuisance complaints.
- Facilitated positive outcomes in difficult situations by using conflict resolution skills when interacting with agitated or uncooperative individuals during field operations.
- Captured domestic and wild animals.
Education
No Degree - General Studies
Texas Tech University
Lubbock, TXNo Degree - General Studies
South Plains College
Levelland, TXNo Degree - General Studies
North Central Texas College
Gainesville, TXHigh School Diploma -
Bowie High School
Bowie, TX05-2019
Skills
- Professional communication
- Incident reporting
- Information security
- Telecom software proficiency
- Works Well Under Pressure
- Active listening
- Critical thinking
- Computer skills
- Teamwork and collaboration
- Decision-making
- Typing speed
- Stress tolerance
- Problem-solving
- Memory retention
Certification
- PST - Public Safety Telecommunicator
Timeline
Telecommunications Operator
Hardeman County Sheriffs Office
06.2025 - Current
Administrative Assistant to The Sheriff
Wilbarger County Sheriff's Office
10.2023 - 06.2025
Animal Control Officer
Vernon Police Department
03.2023 - 09.2023
No Degree - General Studies
Texas Tech University
No Degree - General Studies
South Plains College
No Degree - General Studies
North Central Texas College
High School Diploma -
Bowie High School