Kavindya Yeshani Samarasingha
Summary
Dedicated Sales and Marketing Consultant skilled at leveraging market data, competitive insights and analytics to maximize profitability. Highly skilled at stepping in and working in various departments to provide top-notch customer service wherever needed.
Overview
7
7
years of professional experience
Work History
Retail Sales Consultant
Travelex, Hamad International Airport
2022.07 - Current
- Handled 50+ international currencies, Manage till stocks to achieve individual KPIs/ targets , Ensure compliance to legal and corporate requirements.
- Processed customer transactions promptly, minimizing wait times.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Used every opportunity to upsell and cross-sell.
- Reconciled cash drawer and resolved discrepancies.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Travel Executive
Aitken Spence Travels (Pvt) Ltd
2019.01 - 2021.10
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of r products, services, and facilities.
- Provided customers with information about availability and pricing.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of products, services, and facilities.
- Market Handled - UK sector , TUI Russian charters , Dnata travel ( Gold Medal and Travel Bag )
Sales and Marketing Executive
John Keells Group Leisure Inbound Sector
2016.08 - 2018.05
- Suggested innovative ideas to increase sales and improve customer experience.
- Evaluated market data to develop and create business strategies and marketing plans.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Organized trips for individual, family and business travelers.
- Handled sensitive information with professionalism and discretion.
- Collected, handled and documented payments for travel services and associated feels.
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Answered phone calls and emails regarding customers inquires, concerns and complaints .
- Market handled - Kuoni Japan , Dutch Sector , MICE sector , UK
Education
MBA - Business Administration
Cardiff Metropolitan University
United Kingdom11.2019
Bachelor of Business - Hospitality, Tourism And Event Management
Uva Wellassa University
Sri Lanka03.2017
Diploma in Airline Ticketing -
IATA
Sri Lanka01.2016
Certificate in Computer Science -
NIBM
Sri Lanka04.2013
Skills
- Sales Development
- Handling Customer Complaints
- Product Merchandising
- Customer Service
- Money Handling
- Time Management
- Itineraries
- Administrative Tasks
- Company Branding
- Interpersonal Communications
- Product Forecasts
Additional Information
Awards And Recognitions
- Rising Star Award - Travelex , Qatar 2022
- Most outstanding Project for Woman Empowerment - 2nd Runner Up Multiple Award - Leo Club of Achievers Lanka
- Most outstanding Project for Senior Citizens- District Winner - Leo Club of Achievers Lanka
- Most outstanding Project for Woman Empowerment - District Winner - Leo Club of Achievers Lanka
- Most outstanding Project for innovation - 2nd runner up District Award -Leo Club of Achievers Lanka
Membership
- Charter member of Lions Club of Colombo Platinum 306C1 (2019 )
- Member of Leo Club of Achievers Lanka 306C1 ( 2018 )
Timeline
Retail Sales Consultant
Travelex, Hamad International Airport
2022.07 - Current
Travel Executive
Aitken Spence Travels (Pvt) Ltd
2019.01 - 2021.10
Sales and Marketing Executive
John Keells Group Leisure Inbound Sector
2016.08 - 2018.05
MBA - Business Administration
Cardiff Metropolitan University
Bachelor of Business - Hospitality, Tourism And Event Management
Uva Wellassa University
Diploma in Airline Ticketing -
IATA
Certificate in Computer Science -
NIBM
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