KAVISH DEO
Portland
Summary
Experienced with delivering top-notch customer service and support. Utilizes effective communication to address and resolve customer issues efficiently. Track record of maintaining high customer satisfaction through proactive problem-solving and teamwork.
Overview
10
10
years of professional experience
Work History
Meal Service Associate
Oregon Health and Science University
Portland, OR
01.2025 - Current
- Provides direct patient meal care: Offers menus, takes meal orders using an electronic device, and confirms choices match the prescribed diet. Checks the medical record for CBG orders or medications requiring food. Assists with meal assembly in the kitchen (CHH2), delivers meals, and ensures the patient is prepared with a clear over-bed table.
- Delivers and manages trays: Checks tray accuracy, watches for items left on trays (e.g., glasses, dentures, papers), delivers ice and water, and reheats or stores food according to safety protocols. Removes soiled trays and documents intake in the medical record.
- Manages supplies and nourishment rooms: Orders products, maintains inventory using FIFO, and performs required skills uses two patient identifiers, sanitizes hands between patients, responds to urgent situations, and documents intakes and calorie count data in Epic. Converts food weights/measures for calorie counts.
- Coordinates patient care: Communicates with dietitians, technicians, and nursing staff about patient needs and arranges snacks as appropriate. Reports are needed outside the Meal Service Associate scope. Communicates respectfully and supports nutritional teaching.
- Maintains professionalism and compliance: Engages in job-related development, learns new technology/equipment, applies quality improvement, and follows OHSU’s Mission, HIPAA, confidentiality standards, and Code of Conduct. Supports patient- and family-centered care across the care continuum.
- FTE 0.8
Food Service Worker/Cook
Multnomah County Detention Centre
Portland, OR
08.2024 - 01.2025
- Prepare, portion, and assemble food items.
- Deliver meals and assist customers or patients with food needs.
- Ensure food safety by following proper handling and sanitation procedures.
- Keep work areas, equipment, and utensils clean and organized.
- Restock supplies and maintain inventory as needed.
- Follow dietary guidelines and verify accurate meal orders.
- Communicate with team members to support smooth food service operations.
- Provide friendly, respectful customer service always.
- Part-Time
Customer Service Associate
Home Depot
Portland, OR
11.2023 - 08.2024
- Greet customers and assist with inquiries in person, by phone, email, or chat.
- Provide product or service information and guide customers through options.
- Resolve customer concerns quickly and professionally.
- Process orders, returns, payments, or account updates as needed.
- Maintain accurate records of customer interactions.
- Escalate issues to supervisors or specialists when necessary.
- Follow company policies, procedures, and service standards.
- Support a clean, organized, and welcoming environment.
- Contribute to team goals and communicate effectively with coworkers.
- Part-Time
Nutrition Services Attendant
Providence Portland Medical Center
Portland, OR
06.2023 - 01.2024
- Prepared and served nutritious meals according to dietary guidelines and patient preferences.
- Maintained cleanliness and sanitation standards in food preparation areas and dining facilities.
- Assisted with inventory management, ensuring adequate stock levels of food items and supplies.
- Collaborated with dietary staff to accommodate special dietary needs and restrictions efficiently.
Senior Information Technology Officer/HRIS Analyst
Ministry for Civil Service
Suva, Fiji
01.2020 - 04.2023
- Lead daily IT operations, including network, hardware, software, and system management.
- Oversee installation, configuration, and maintenance of IT infrastructure.
- Manage IT staff, provide guidance, and support professional development.
- Ensure data security, system backups, and disaster recovery procedures are in place.
- Monitor system performance and troubleshoot complex technical issues.
- Collaborate with leadership to align technology strategy with organizational needs.
- Develop and enforce IT policies, standards, and best practices.
- Manage vendor relationships, technology contracts, and procurement.
- Plan and implement IT projects, upgrades, and system improvements.
- Maintain documentation for systems, processes, and procedures.
- Permanent
- Implemented HRIS solutions to streamline employee data management and enhance reporting accuracy.
Computer Technician
Ministry for Health and Medical Service
Suva, Fiji
12.2018 - 01.2020
- Install, configure, and repair computer systems, printers, and related equipment.
- Troubleshoot hardware, software, and network issues for users.
- Perform system updates, virus scans, and routine maintenance.
- Set up new workstations and ensure proper connectivity.
- Respond to help with desk requests and document all service actions.
- Assist with data backup, recovery, and security procedures.
- Maintain inventory of IT equipment and supplies.
- Collaborate with IT staff on system improvements and upgrades.
- Provide clear, friendly technical support to users of all skill levels.
- Permanent
Banking Assistant
Bank Of South Pacific
Suva, Fiji
01.2016 - 12.2017
- Educated clients on banking products, enhancing customer satisfaction and engagement.
- Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
- Resolved complex customer situations by utilizing problem-solving skills and escalating issues when necessary.
- Maintained strict adherence to compliance regulations, ensuring all transactions were accurately processed and documented.
Education
Bachelor of Science -
Portland Community College
Portland, OR12-2028
Bachelor of Computer Science & Information Technology - undefined
Fiji National University
Suva, Fiji06-2020
Diploma of Networking Administration - undefined
Fiji Nation University
Suva, Fiji04-2017
Skills
- Customer support
- Quality assurance
- Computer skills
- Attention to detail
- Technical support
- Time management
- Excellent communication
Timeline
Meal Service Associate
Oregon Health and Science University
01.2025 - Current
Food Service Worker/Cook
Multnomah County Detention Centre
08.2024 - 01.2025
Customer Service Associate
Home Depot
11.2023 - 08.2024
Nutrition Services Attendant
Providence Portland Medical Center
06.2023 - 01.2024
Senior Information Technology Officer/HRIS Analyst
Ministry for Civil Service
01.2020 - 04.2023
Computer Technician
Ministry for Health and Medical Service
12.2018 - 01.2020
Banking Assistant
Bank Of South Pacific
01.2016 - 12.2017
Bachelor of Computer Science & Information Technology - undefined
Fiji National University
Diploma of Networking Administration - undefined
Fiji Nation University
Bachelor of Science -
Portland Community College