Kawan Brooks
Brooklyn,NY
Summary
Dedicated retail professional with over 10 years of experience in customer service and team leadership. Recognized for enhancing sales, optimizing customer satisfaction, and driving team performance. Proficient in cash handling and effective communication, ensuring efficient operations and positive customer experiences. Committed to fostering collaboration and leading by example in fast-paced environments.
Overview
4
4
years of post-secondary education
2027
2027
years of professional experience
Work History
Cashier Team Lead
Top of the Rock Observation Deck
New York, NY
03.2025 - Current
- Led cashier team to deliver efficient customer service at the observation deck, enhancing visitor experiences.
- Managed cash register operations and ensured adherence to accurate cash handling procedures.
- Trained new cashiers on systems and customer interaction techniques, improving team performance.
Sales Associate
Old Navy
Mohegan Lake, USA
03.2019 - 11.2023
- Assisted customers in finding products, contributing to a 10% increase in customer satisfaction scores.
- Processed transactions accurately and efficiently, managing cash and credit card payments.
- Maintained a clean and organized store environment, enhancing the shopping experience.
Sales Associate
Bed, Bath and Beyond
New York, USA
05.2014 - 01.2019
- Provided outstanding in-person customer service by addressing inquiries and resolving issues.
- Supported team efforts to achieve high sales targets through effective customer assistance.
- Gained extensive knowledge of products through training and hands-on experience.
Retail Manager
Radio Shack
New York, USA
04.2006 - 12.2013
- Led a team of 15 in delivering exceptional customer service and achieving sales targets.
- Conducted performance reviews and coached team members to enhance skills and improve performance.
- Implemented strategies to optimize store operations and enhance customer satisfaction.
Production assistant trucker
Freelance
New York
- Assisted with daily production tasks and workflow management.
- Supported team in setting up equipment for various projects.
- Organized materials and supplies for efficient production processes.
- Transported items with various vehicles including box trucks and vans.
- Bought and returned items to numerous stores as necessary.
- Communicated effectively with team members to ensure smooth operations.
Education
AAS - BUSINESS ADMINISTRATION
Monroe College
Bronx, NY 09.2018 - 05.2022
Skills
Languages
English
Timeline
Cashier Team Lead
Top of the Rock Observation Deck
03.2025 - Current
Sales Associate
Old Navy
03.2019 - 11.2023
AAS - BUSINESS ADMINISTRATION
Monroe College
09.2018 - 05.2022
Sales Associate
Bed, Bath and Beyond
05.2014 - 01.2019
Retail Manager
Radio Shack
04.2006 - 12.2013
Production assistant trucker
Freelance