KAY ARCENEAUX
Houston,TX
Summary
Detail-oriented Administrative Assistant with 9 years of experience in logistics management, customer support, and data workflows. Skilled in processing orders and invoices in SAP, handling freight documentation, and maintaining accurate inventory records. Committed to enhancing operational efficiency and response times through strong Excel and communication skills.
Overview
10
10
years of professional experience
Work History
Order Entry Specialist
Atosa USA
Houston, TX
10.2024 - Current
- Processed customer purchase orders using SAP software for accurate order fulfillment.
- Interact professionally with customers via phone and email, providing tracking updates and addressing concerns.
- Offer freight quotations and generate Bill of Lading documents for delivery dates, and freight charges.
- Schedule LTL and direct truck pickups and deliveries via FedEx, Freightwise, UPS, Pronto, & Quicksilver
- Engaged with carriers to negotiate freight pickup quotes, achieving cost savings for the company.
- Monitored delayed shipments to identify issues and ensure timely delivery.
- Process freight claims and RMA for damaged units.
- Issue credit memos for returned products and maintain accurate records.
- Reviewed records for accuracy, correcting discrepancies to ensure data integrity.
- Upload Invoices via Cloud
CUSTOMER SERVICE & CHAT REP
Firestone (Remote)
05.2022 - 10.2024
- Handle high inbound call & chat volume, and make outbound calls
- Answer customer email inquiries regarding coupons, and service claims
- File vehicle damage claims through BXM
- Create and resolve Zendesk tickets
- Set vehicle service appointments via DaySmart
- Data Entry
- Handle and escalate customer complaints accordingly
- Provide technical support to customers with app and website issues
RESEARCH ASSISTANT/DATA ENTRY
Inspyr Staffing-(Remote)
10.2021 - 03.2022
- Analyze and enter large volumes of data in Excel; organize customer folders, and databases
- Audit executed contracts against current data for accuracy
- Assist in contract management, tracking ESIDs and clearly identifying them for reporting
- Locate and validate contract information in SAP and Siebel
- Review of historical portfolio data and upload entries into SAP
- Support ad hoc tasks assigned by management
- Create best-practice reports based on data mining, analysis, and visualization
- Work directly with management and users to gather requirements and provide status updates
LOGISTICS COORDINATOR
CEVA Logistics
Houston, TX
02.2017 - 10.2021
- Oversee customers' freight through tracing and tracking.
- Maintained contact with airlines, trucking companies, and agents handling freight to keep shippers and consignees informed of issues.
- Ensure service completion and provide proof of delivery.
- Managed customer support by responding to and resolving daily service requests, enhancing customer satisfaction.
- Updated customers regarding delays in shipping and dispatch points to maintain transparency.
- Prepare and assist with quotes for customers.
- Managed data by entering shipment information, preparing rates, and generating sales reports.
- Processed pick-up requests and entered data into system to ensure timely logistics execution.
Education
ASSOCIATE OF SCIENCE -
Lonestar College
Houston, TXSkills
- Customer Service,
- Remote Work
- Data & Order Entry
- Ability to work Independently
- Administrative Assistant
- Extensive Excel proficiency
- Admin Assistant
- Extensive Microsoft Proficiency
- Logistics
- Outlook Proficiency
- Freight management
- Database management
Timeline
Order Entry Specialist
Atosa USA
10.2024 - Current
CUSTOMER SERVICE & CHAT REP
Firestone (Remote)
05.2022 - 10.2024
RESEARCH ASSISTANT/DATA ENTRY
Inspyr Staffing-(Remote)
10.2021 - 03.2022
LOGISTICS COORDINATOR
CEVA Logistics
02.2017 - 10.2021
ASSOCIATE OF SCIENCE -
Lonestar College