KAY CALVA
HOUSTON
Summary
Professional with extensive experience in cash handling and fraud detection, capable of fast-paced environments. Proven track record of enhancing client trust and facilitating cross-selling opportunities through high accuracy and productivity. Recognized for strong communication, teamwork and collaboration skills, consistently achieving company objectives while ensuring daily operations run smoothly.
Overview
2
2
years of professional experience
Work History
Teller
PNC Bank
Houston
10.2025 - Current
- Handled banking transactions, including deposits, withdrawals, and loan payments efficiently.
- Protected customer data by adhering to financial regulations while fostering strong client relationships through personalized service methods.
- Replenished ATMs and prepared cash orders for weekly delivery routes, tracking vault activity.
- Executed administrative duties and maintained accurate documentation via phone, email, and Teams to support efficient operations.
- Oversaw inventory levels to ensure timely supply orders for the branch
Accessories Department Lead
H&M
Houston
05.2024 - 10.2025
- Enhanced product presentation, driving significant sales growth in women's department.
- Recognized as employee of the month for exceeding sales targets and ensuring high customer satisfaction.
- Promoted to manage accessories department within one year due to exceptional performance.
- Monitored inventory levels to maintain optimal stock availability.
- Trained new team members in cash register operation, stock procedures, and customer service.
Education
Bachelor of Science - Economics, Women's Studies
University of Houston
Houston05-2025
Skills
- Consumer banking
- Cash handling
- Sales support
- Administrative support
- Inventory control
- Microsoft Excel
- Digital Marketing
- Team leadership
Languages
- Spanish
- German, Novice
Timeline
Teller
PNC Bank
10.2025 - Current
Accessories Department Lead
H&M
05.2024 - 10.2025
Bachelor of Science - Economics, Women's Studies
University of Houston