Kay Foley
Ballys casino
Tiverton,RI
25
years of professional experience
Experienced Floor Supervisor skilled in operational oversight and incident management. Specializes in team development and compliance to enhance guest experiences and ensure a secure environment. Committed to maintaining gaming integrity while driving team performance.
Work History
Floor Supervisor
3 Years 1 Month- Supervised daily operations on casino floor, ensuring compliance with gaming regulations and smooth operations.
- Supervised and evaluated staff performance, delivering constructive feedback to promote development.
- Monitored gaming activities and resolved patron concerns to enhance guest satisfaction.
- Coordinated with security to address incidents and maintain a safe environment.
- Managed overall operation of casino table games in assigned pits in accordance with applicable state regulations, company policies and internal controls.
- Monitored gaming floor activities to prevent fraud and ensure integrity.
Casino Dealer
4 Years 9 Months- Dealt multiple casino games such as Blackjack, Three Card Poker, Craps, Roulette, and Baccarat to provide entertainment for players.
- Dealt various casino games, ensuring fair play and compliance with regulations.
- Engaged with players to enhance customer experience and foster a welcoming atmosphere.
- Monitored game progress to identify issues and resolve conflicts quickly, ensuring smooth gameplay.
- Maintained knowledge of gaming rules, ensuring adherence to company policies and standards.
- Reported discrepancies to management to maintain integrity of gaming operations and uphold regulatory standards.
Store Manager
17 Years- Managed daily operations ensuring smooth store functionality.
- Trained and supervised staff to enhance customer service skills and improve overall satisfaction.
- Resolved customer complaints to enhance satisfaction and foster loyalty.
- Implemented inventory control procedures that reduced waste and optimized stock levels.
- Conducted regular performance evaluations for team members.
- Scheduled employee shifts to maintain optimal staffing levels.
- Maintained compliance with health and safety regulations.
- Managed daily banking activities such as deposits and withdrawals.
Education
- CNA
Skills
Incident management
Fraud detection
Gaming regulations
Operational oversight
Staff evaluation
Customer relationship management
Timeline
Floor Supervisor
Ballys casino
05.2023 - CurrentRead More
Casino Dealer
Ballys
08.2018 - 05.2023Read More
Store Manager
Dunkin' Donuts
08.2001 - 08.2018Read More
BCC
from CNA
Read More