Kay Kleibusch
Sparta,MI
Summary
Dynamic Patient Coordinator with a proven track record at Surgery Care Center of Michigan, excelling in patient relations and payment collection. Adept at maintaining HIPAA compliance while fostering interdepartmental collaboration. Recognized for creative problem-solving and delivering exceptional customer service, ensuring a seamless patient experience.
Overview
20
20
years of professional experience
Work History
Patient Coordinator
Surgery Care Center of Michigan
09.2021 - Current
- Greet and assist patients with check-in procedures.
- Provide excellent customer service to patients and medical staff.
- Process payments using cash and credit cards, maintaining accurate records of transactions.
- Follow document protocols to safeguard confidentiality of patient records.
- Deliver support to medical staff in completion of patient paperwork.
Contact Lens Technician
Grand Rapids Ophthalmology
03.2006 - 09.2021
- Entered prescription data into computer and initiated new contact lens orders.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Collaborated with optometry staff to reach individual and team goals.
- Assisted with insurance questions and eligibility
- Scheduling coordinator for the contact lens technicians in the department
Education
Associate of Science - Fashion Merchandising
GRCC
Grand Rapids, MI05-1988
Skills
- Office administration
- Patient confidentiality
- HIPAA protocol adherence
- Patient relations
- Payment collection
- Creative problem solving
- Interdepartmental collaboration
- Patient registration
- Critical thinking skills
- Customer service
Timeline
Patient Coordinator
Surgery Care Center of Michigan
09.2021 - Current
Contact Lens Technician
Grand Rapids Ophthalmology
03.2006 - 09.2021
Associate of Science - Fashion Merchandising
GRCC