Kay Lennartson

• Managed calendar updates, meeting logistics, and appointment changes with strong attention to detail
• Coordinated daily administrative workflows, ensuring accurate scheduling and timely office support
• Processed correspondence, reports, and documentation using established office procedures
• Assisted staff with recordkeeping, file organization, and data entry tasks
• Responded to phone and email inquiries, directing requests to appropriate departments
• Supported cross-functional teams by tracking tasks and following up on pending items
• Adapted quickly to changing priorities while maintaining accuracy and service standards
• Maintained a well-organized filing system to ensure easy access to important records and documents.
• Proactively identified opportunities for improving administrative processes, implementing changes that led to increased efficiency and effectiveness.
• Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
• Provided exceptional administrative support to executive staff members through meticulous organization skills and attention to detail.
• Supported project management efforts by tracking deadlines, maintaining documentation, and communicating progress updates to stakeholders.
• Improved customer satisfaction through prompt and professional handling of inquiries and concerns.
• Implemented new scheduling system for conference rooms, eliminating double bookings and maximizing space utilization.
• Conducted research for special projects, providing valuable insights that informed decision-making.

• Audited, entered, and processed bills, claims, and financial documents for accuracy, authorization, coding, and compliance with payment requirements; verified 1099/W-9 information and required approvals.
• Coordinated with the Treasurer’s Office on warrant production and disbursement; initiated and processed ACH transactions and managed petty cash and gas voucher funds, including verification, replenishment, and audits.
• Received, audited, coded, and recorded payments with dual accountability; posted transactions to claims, general ledger, and subsidiary accounts and prepared reconciled bank deposits.
• Analyzed aged receivables monthly, researched and resolved discrepancies, and generated billing statements and manual invoices for probate, voluntary foster care, interest-related claims, and other programs.
• Audited, entered, and approved Minnesota Child Care (MEC2) vouchers for Child Care Assistance Program providers, ensuring accurate DHS payments; maintained provider direct-deposit information and partnered with providers, parents, and Income Maintenance staff to resolve payment discrepancies.
• Processed irregular MAXIS issuances, including emergency funds, supplemental benefits, and reissuances of canceled benefits; audited and maintained Revenue Recapture claims for accuracy.
• Served as the primary accounts payable/receivable contact for the public and PH&HS staff, providing guidance on departmental services, procedures, and applicable regulations and resolving inquiries via phone, email, correspondence, and in person.

• Coordinated cross-functional projects with hospital and clinic teams to improve efficiency, communication, and patient service outcomes.
• Received and processed orders, ensuring timely submission of Durable Medical Equipment (DME) claims in compliance with payor requirements

• Accurately posted patient and payor payments, issued statements, receipts, and invoices, and maintained meticulous financial records.
  • Maintained up-to-date knowledge of DME HCPC and ICD-10 codes, billing regulations, and payor processes to ensure compliant and accurate billing.
  • Performed pre-authorizations and insurance verifications for DME products to confirm eligibility and benefits coverage prior to service.
  • Managed DME product inventory, including dispensing, tracking, and replenishment, ensuring adequate stock levels and accountability.
  • Resolved order issues promptly through effective communication with clinicians, department managers, vendors, and patients. Provide courteous and professional customer service across all interactions.
  • Performed a variety of clerical and administrative duties to support daily operations, ensuring accuracy, confidentiality, and adherence to hospital policies.
  • Developed and refined processes and procedures for new and existing equipment to enhance operational efficiency and compliance.
  • Created and maintained daily, weekly, and monthly performance reports using Microsoft Excel and other tools to support business analysis and decision-making.
  • Executed day-to-day responsibilities with precision and consistency to support smooth departmental operations and improve overall workflow.
  • Developed internal communications, prepared meeting materials, and assisted supervisors with special projects to advance departmental goals.

• Issued accurate statements, receipts, and invoices to patients and payors in compliance with billing standards
• Received orders and submitted timely and compliant claims for Durable Medical Equipment (DME) billing
• Maintained up-to-date knowledge of DME HCPC and ICD-10 codes, as well as billing regulations and payor requirements
• Resolved order discrepancies through timely and effective communication with clinicians, department managers, vendors, and other stakeholders
• Performed pre-authorizations and insurance verifications for DME products to ensure eligibility and benefits coverage prior to service
• Assisted in managing product inventory, including dispensing, tracking, and replenishment of DME items
• Provided courteous and professional customer service to clinicians, vendors, and patients, promptly addressing issues and inquiries
• Improved operational workflows through consistency, attention to detail, and strong organizational skills
• Executed daily administrative and billing duties accurately and efficiently to support overall departmental success
• Utilized Brightree and Meditech/Expanse software systems for order processing, billing, and account management
• Contributed to a culture of excellence by identifying and resolving problems, enhancing processes, and delivering exceptional service

• Dean's List [Summer 2025]
• Dean's List [Winter 2025]
• Dean's List [Spring 2026]
• 3.9529 GPA