Kay Lenz-Capen
Greenwood
Summary
Dynamic customer service professional with a proven track record at Grassland Dairy Products Inc., excelling in customer satisfaction and data entry. Recognized for reliability and strong work ethic, I effectively address customer needs while maintaining accurate records. Committed to enhancing the customer experience through informed recommendations and efficient order processing.
Overview
37
37
years of professional experience
Work History
Cashier
River Country Co-op
02.1999 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Helped customers complete purchases, locate items, and join reward programs.
- Train new employees.
Customer Service Representative
Grassland Dairy Products Inc.
12.1988 - Current
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Process orders
- Review damage and quality claims
- Work closely with logistics and quality assurance
- Maintain customer data base
Education
1 Year Degree - Medical Office Assistant/Specialist
Chippewa Valley Technical College
Eau Claire, WIHigh School Diploma -
Greenwood High School
Greenwood, WISkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Time management skills
- Reliability and punctuality
- Multitasking and organization
- Data entry
- Honest and dependable
Timeline
Cashier
River Country Co-op
02.1999 - Current
Customer Service Representative
Grassland Dairy Products Inc.
12.1988 - Current
1 Year Degree - Medical Office Assistant/Specialist
Chippewa Valley Technical College
High School Diploma -
Greenwood High School
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