Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Kaya Rice

Glenwood Springs ,CO

Summary

Offering solid foundation in customer service and hospitality management principles, combined with quick ability to learn and adapt to new challenges. Brings effective communication and conflict resolution skills essential for ensuring guest satisfaction. Ready to use and develop these skills in a Client Relationship Consultant role.

Overview

3
3
years of professional experience

Work History

Guest Relations Supervisor/Administrative Assistant

Northgate Resorts
12.2024 - Current
  • Supervised and supported a team responsible for handling guest reservations, ensuring high levels of accuracy, service, and efficiency.
  • Trained new and existing staff on reservation systems and procedures, and regularly updated the team on policy changes and system enhancements.
  • Acted as the primary contact between the property and Regional Operations Manager, as well as marketing and accounting departments.
  • Managed all financial administrative tasks including bank deposits, reconciliation, and detailed tracking of revenue and expenses.
  • Processed all vendor invoices and maintained financial records for the property.


Guest Relations Staff

Han Capital Group
05.2023 - 12.2024
  • Connected with guests via phone and email to process reservations and provide property/company information.
  • Promptly addressing concerns and providing solutions.
  • Managed various administrative tasks such as updating reservation systems and maintaining accurate records of guest interactions.
  • Provided personalized recommendations based on guest preferences.

Sales Associate

Fourth Dimension Clothing
06.2022 - 08.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

High School Diploma -

Glenwood Springs Highschool
Glenwood Springs, CO

Skills

  • Customer service
  • Client retention strategies
  • Data entry and tracking
  • Computer systems management
  • Team collaboration
  • Staff training and development
  • Sales and upselling

Accomplishments

  • Advanced from Guest Relations Staff to Guest Relations Supervisor for taking initiative in our financials department and our Event Coordination department as a result of employees leaving the company.
  • Streamlined and improved communication with an offsite corporate office/staff while improving the environment for our customers and employees.

Timeline

Guest Relations Supervisor/Administrative Assistant

Northgate Resorts
12.2024 - Current

Guest Relations Staff

Han Capital Group
05.2023 - 12.2024

Sales Associate

Fourth Dimension Clothing
06.2022 - 08.2023

High School Diploma -

Glenwood Springs Highschool

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Kaya Rice