Kaycee Lagler
Box Elder,SD
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.
Overview
1
1
year of professional experience
Work History
Receptionist
Rushmore OBGYN
02.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Maintained confidentiality of information regarding clients and company.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Routed incoming mail and messages to relevant personnel without delay.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Communications Operator
Monument Health
10.2022 - 02.2023
- Remained calm and poised in stressful situations, diffusing angry callers and mitigating issues.
- Managed high volume of incoming calls from customers, providing outstanding customer service to callers.
- Handled customer complaints using strong engagement, research and issue-resolution skills.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA05.2021
Skills
- Business Correspondence
- Office Equipment Operation
- Customer and Client Relations
- Database Administration
- Time Management
- Telephone Skills
- Verbal and Written Communication
- Reception Desk Management
- Schedule Management
- Organization Skills
Timeline
Receptionist
Rushmore OBGYN
02.2023 - Current
Communications Operator
Monument Health
10.2022 - 02.2023
High School Diploma -
Penn Foster Career School
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