KAYCI WALLACE
DUNNELLON,US
Summary
Server with over 12 years of extensive expertise in the restaurant industry, skilled in customer service, event planning, and food safety. Demonstrates proficiency in handling POS systems and cash transactions, enhancing guest satisfaction through fine dining and banquet service. Committed to creating memorable dining experiences and optimizing service efficiency, with aspirations to further develop leadership capabilities in hospitality management.
Overview
13
13
years of professional experience
Work History
SERVER/BARTENDER
Backwater Fins
01.2021 - 07.2025
- Deliver top-notch service, boosting guest return rates and satisfaction.
- Optimize drink prep for faster service, enhancing customer experience.
- Manage opening/closing duties, ensuring cleanliness and efficiency.
- Handle financial transactions accurately, maintaining cash integrity.
- Ensure timely order processing, elevating overall dining experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
SERVER/BANQUET SERVER
Citrus Hills Golf and Country Club
02.2019 - 02.2021
- Set tables for optimal dining, enhancing guest satisfaction and ambiance.
- Coordinated with kitchen for timely service, ensuring efficiency.
- Created event packages, increasing client satisfaction and engagement.
- Resolved guest complaints swiftly, improving service quality.
- Managed payments accurately, ensuring smooth transaction process.
SERVER
Pecks Old Port Cove
02.2016 - 02.2018
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
- Upsold customers and optimized table-turns to outperform average sales by 15%.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Collaborated with host, bus person and cook to serve up food and beverage options.
- Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
- Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
SERVER
Chilis
02.2014 - 02.2016
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Collaborated with host, bus person and cook to serve up food and beverage options.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
SERVER
Homosassa Riverside Resort
02.2012 - 02.2014
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Operated POS terminals to input orders, split bills and calculate totals.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
- Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Assisted kitchen staff with food counts by determining number of items required for complete service.
Education
GED - undefined
Texas Academy
Gatesville, TX06.2010
Skills
- Fine Dining
- Food Safety
- Menu Knowledge
- Time Management
- POS Systems
- Wine Knowledge
- Customer Service
- Banquet Service
- Event Planning
- Team Collaboration
- Cash Handling
- Food Presentation
- Guest engagement
- Professional appearance
- Food running
- High volume dining
Timeline
SERVER/BARTENDER
Backwater Fins
01.2021 - 07.2025
SERVER/BANQUET SERVER
Citrus Hills Golf and Country Club
02.2019 - 02.2021
SERVER
Pecks Old Port Cove
02.2016 - 02.2018
SERVER
Chilis
02.2014 - 02.2016
SERVER
Homosassa Riverside Resort
02.2012 - 02.2014
GED - undefined
Texas Academy