Kaydence Willson
Tehachapi,CA
Summary
I am a professional, hard worker who prides herself in making sure that customer satisfaction is at the top of my list. I am well mannered and versed in how to keep and maintain a good atmosphere in any situation. As somebody who grew up and has worked in a fast-paced environment I have learned that being able to move fast and keep calm is a big asset to have and I've definitely learned that skill. I am a positive and very advantageous person to have in your work environment.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Assistant General Manager
Madison Young
Tehachapi, California
06.2024 - Current
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Operated equipment and machinery according to safety guidelines
- Worked in a very fast paced environment while being able to do both kitchen and front of house needs in a calm and timely manner
Cashier/Carhop Server
McDonald's
Tehachapi, CA
02.2021 - 04.2022
- Took orders, prepared foods, and processed payments efficiently in full-service establishment, enhancing customer satisfaction.
- Processed credit card and cash payment for orders, counting out change and furnishing receipts.
- Assembled accurate food orders into bags, including condiments, utensils, and napkins to meet customer needs.
- Maintained cleanliness and organization of customer and food preparation areas to ensure pleasant dining experience.
Cashier/Carhop
Sonics Drive In
Tehachapi, CA
05.2021 - 01.2022
- Took orders, prepared foods and processed payments in fast paced establishment.
- Ensured order accuracy and organized items for efficient customer pickup.
- Used POS system and cash register to receive payments by cash, check, credit card and voucher.
- Completed opening, closing and shift change tasks while following company guidelines.
- Inspected all orders prior to delivery, ensuring consistency in presentation and quality.
- Crafted specialty shakes and ice cream desserts per recipes to maintain quality and consistency.
- Promoted regular deals and monthly specials to increase order value.
- Answered product and order questions accurately and professionally.
Landscape Apprentice
Darrin Wren
Tehachapi, CA
01.2021 - 12.2021
- Planted flowers, bushes, shrubs, trees, and grass to enhance landscape aesthetics and promote plant health.
- Operated and maintained basic landscaping equipment and vehicles.
- Edged lawns and flowerbeds using gas-powered and rotary edging tools.
- Applied chemicals to effectively control weeds, manage insect infestations, and improve soil fertility.
- Installed block and stone décor according to plans and specifications.
- Inspected machinery for operational efficiency and performed routine maintenance to prevent malfunction.
- Removed and properly disposed of debris to maintain worksite safety.
- Responded to customer inquiries about landscape care and provided knowledgeable guidance to enhance customer satisfaction.
Education
High School Diploma -
Tehachapi High School
Tehachapi, CA12-2022
Skills
- Guest satisfaction
- Customer interaction
- Food-handling safety
- Multitasking service
- Project management
- Team management
- Conflict resolution
- Inventory control
- Product knowledge
- Landscape equipment knowledge
- Gardening knowledge
- Adaptability
- Adaptability
Certification
- CPR/AED: Adult, Child, and Infant + First Aid (BLS) Certifications
Timeline
Assistant General Manager
Madison Young
06.2024 - Current
Cashier/Carhop
Sonics Drive In
05.2021 - 01.2022
Cashier/Carhop Server
McDonald's
02.2021 - 04.2022
Landscape Apprentice
Darrin Wren
01.2021 - 12.2021
High School Diploma -
Tehachapi High School