Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Kaye Poe

Kaye Poe

Motivational Leader With An Eye For Design
Philadelphia,PA

Summary

Performance-oriented Sales Leader offering exceptional record of achievement over a 15 year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities. Can rely on refined communication skills to address any question or hesitation, promoting comfort and high spirits whenever possible among clients and associates alike.

Overview

15
15
years of professional experience

Work History

Sales Manager & Buyer

Vault + Vine
East Falls, Philadelphia, PA
2018 - Current
  • Applying performance data to streamline operations and forecast needs.
  • Coaching team on product care, sales incentives and selling techniques, significantly increasing revenue and customer satisfaction ratings.
  • Handling inventory and ordering of flowers, plants and supplies.
  • Overseeing receiving and verification of perishable shipments.
  • Decreasing shrink significantly since hiring.
  • Continuously improving workplace by generating suggestions and problem-solving to support teamwork.
  • Expanding cross-functional organizational capacity by collaborating across departments on priorities and common goals.
  • Controlling costs and optimizing spending via restructuring of budgets for labor, capital assets, inventory and technology upgrades.

Manager of Retail Operations

Robertson's Flowers
Chestnut Hill, Bryn Mawr, PA
2012 - 2017
  • Assessed sales reports to enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Implemented daily operating procedures to keep store clean, stocked and well-organized.
  • Controlled inventory of flowers, plants and supplies.
  • Established 'Loss Log' to create accountability for shrink of perishable goods. 
  • Created balanced seasonally-changing schedule for 20+ part time employees, including recruitment and hiring as needed.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Responsible for interdepartmental communication and cooperation.
  • Wrote permanent reference guides for team (Funeral, Corsage SOP, Guides for Regular Customers)
  • Spearheaded retail rebranding initiative in Fall 2015.

Sales Associate & Designer

Robertson's Flowers & Events
Chestnut Hill, Philadelphia, PA
2007 - 2017
  • Cultivated customer loyalty to enhance retention by delivering outstanding service.
  • Prepared plants and flowers to promptly fill customer orders.
  • Maintained overall customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Helped with training new employees.
  • Initiated recycling plan to lower waste disposal costs and create environmentally friendly workplace.

Education

Bryn Mawr College
Bryn Mawr, PA
2003 - 2004

Westover School
Middlebury, CT
1999 - 2003

Skills

Strategic Planning

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Interests

Hiking, Gardening, History, Road Trips, Documentaries

Timeline

Sales Manager & Buyer

Vault + Vine
2018 - Current

Manager of Retail Operations

Robertson's Flowers
2012 - 2017

Sales Associate & Designer

Robertson's Flowers & Events
2007 - 2017

Westover School
1999 - 2003

Bryn Mawr College
2003 - 2004

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Kaye PoeMotivational Leader With An Eye For Design