LAKAYILA LAKES
Augusta
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Circle K
Martinez
2025.08 - Current
- Assisted customers with inquiries and product information via phone and email.
- Resolved customer complaints efficiently, ensuring satisfaction and loyalty.
- Maintained accurate records of customer interactions in the CRM system.
- Collaborated with team members to improve service processes and workflows.
- Managed difficult situations calmly, demonstrating strong conflict resolution skills.
- Updated product knowledge regularly to provide accurate assistance to customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
Office and Home Health Assistant
Foremost Home Care
Augusta
2019.09 - Current
- Assisted clients with daily living activities and personal hygiene.
- Provided companionship to enhance emotional well-being of clients.
- Monitored client health and reported changes to healthcare team.
- Assisted patients with daily activities such as bathing, dressing, grooming and toileting.
- Assist the owner with office tasks including timesheet verification , email correspondence , and document organization
Fulfillment Expert
Target
Augusta
2024.11 - 2025.07
- Managed inventory levels and ensured product availability on shelves.
- Operated warehouse equipment for efficient order fulfillment and shipping processes.
- Collaborated with team members to streamline picking and packing procedures.
- Maintained cleanliness and organization of the fulfillment area for safety compliance.
- Communicated effectively with supervisors about inventory shortages and needs.
- Conducted regular quality checks on fulfilled orders before shipment to customers.
- Resolved complex customer issues related to order status or shipment tracking information.
- Trained staff members on proper packing techniques to minimize damage during shipping.
- Coordinated product fulfillment activities with other departments such as marketing, accounting, and customer service.
- Fulfilled orders quickly to accomplish challenging daily objectives.
Crew Leader
McDonald’s
Augusta
2022.03 - 2024.07
- Supervised daily team operations and ensured smooth service delivery.
- Trained new crew members on restaurant procedures and safety protocols.
- Coordinated inventory management and restocked supplies as needed.
- Assisted in resolving customer inquiries and complaints effectively.
- Maintained cleanliness and organization of kitchen and dining areas.
- Monitored food preparation to ensure compliance with health standards.
- Mentored newly hired crew members to prepare each for job roles.
- Promoted teamwork by fostering a positive work environment among crew members.
- Trained new hires on job duties, safety protocols, and company policies.
- Delegated daily tasks to team members to optimize group productivity.
Education
High School Diploma -
Butler HighSchool
Augusta, GA 2024-05
Skills
- Customer support
- Complaint resolution
- Product knowledge
- Order fulfillment
- Inventory management
- Service improvement
- Team collaboration
- Mentoring new staff
- Time management
- Stress management
- Record keeping
- Microsoft Office
- Health monitoring
- Team leadership
- Problem solving
- Training and mentoring
- Workflow optimization
- Quality assurance
- Emotional intelligence
- Critical thinking
- Team building
- Effective communication
Timeline
Customer Service Representative
Circle K
2025.08 - Current
Fulfillment Expert
Target
2024.11 - 2025.07
Crew Leader
McDonald’s
2022.03 - 2024.07
Office and Home Health Assistant
Foremost Home Care
2019.09 - Current
High School Diploma -
Butler HighSchool