Kayla Abee
Bartender
Morganton,NC
Summary
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. Closed business 5 nights per week by locking up, cleaning, preparing for next business day and guiding guests out of establishment. Talent for calmly managing fast-paced, high-volume work with continuous demands.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Bartender/ Trainer
Longhorn Steakhouse
Morganton, NC
08.2020 - Current
- Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Planned and documented programs of study meeting individual needs and abilities of students.
- Developed software content, study aids and handouts for industry professionals.
- Met training needs with well-organized, factual programs based on contemporary requirements.
- Collaborated with colleagues and improved teaching practices through professional learning communities and student retention meetings.
- Provided instructional handouts, texts, audiovisual aids and other materials to facilitate learning.
- Maintained energy and enthusiasm in fast-paced environment.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Updated drink menu with creative cocktails, contemporary wines and craft beers.
- Obtained cash bank and stocked service bar to prepare for operation.
Bartender/Barback
Downtown Sports Bar And Lounge
Morganton , NC
08.2019 - Current
- Crafted special drink and cocktail menu items for seasonal offerings.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Taught employees bar sales techniques, resulting in higher profits.
- Set up glassware, liquor and other necessary supplies for special events.
- Followed strict recipes and drink measurements to minimize product used.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Served high customer volumes during special events, nights and weekends.
- Updated drink menu with creative cocktails, contemporary wines and craft beers.
Server/ Shift Leader
Dennys Restaurant
Morganton, NC
02.2015 - 07.2019
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Increased sales significantly by upselling higher-end products to customers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Checked identification for minimum age for sale of alcoholic beverages.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Asked customers for feedback, solved problems and filled drinks throughout meal.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA 08.2019 - 12.2019
Associate of Arts - Business Management
Western Piedmont Community College
Morganton, NC 01.2020 - Current
Skills
Classic cocktails
Responsible alcohol service
Knowledge of craft and microbrews
Elegant food plating
Ordering bar supplies
Menu memorization
Liquor, beer and wine knowledge
Preparing garnishes
Changing beer kegs
Attending multiple customers
Handling difficult customers
Hospitality service expertise
Beverage preparation
POS
Creative mixology
New hire training
Timeline
Bartender/ Trainer
Longhorn Steakhouse
08.2020 - Current
Associate of Arts - Business Management
Western Piedmont Community College
01.2020 - Current
Bartender/Barback
Downtown Sports Bar And Lounge
08.2019 - Current
High School Diploma -
Penn Foster Career School
08.2019 - 12.2019
Server/ Shift Leader
Dennys Restaurant
02.2015 - 07.2019