Kayla Alessi
Cape Coral ,FL
Summary
Dynamic and detail-oriented professional with a strong background in customer service at Alonso’s Oyster Bar and A&J Hair salon. I have Proven ability to engage guests and manage multiple tasks effectively, ensuring a welcoming environment. Skilled in phone etiquette and payment processing, with a commitment to enhancing guest experiences through exceptional communication and empathy. I basically grew up in an ice rink as I started figure skating at 6 years old and went on to play hockey until I was 17 where I was captain for the last 2 seasons.
Overview
3
3
years of professional experience
Work History
Hostess
Alonso’s Oyster Bar
Key West, FL
04.2024 - 07.2025
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Receptionist
A&J Hair Salon
North Fort Myers, FL
01.2022 - 08.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
Education
No Degree - Marine Biology
College of The Florida Keys
Key West, FLGeneral
North Fort Myers High School
North Fort Myers, FL05.2024
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Customer service expertise
- Detail-oriented
- Interactive communication skills
- Greeting guests
- Exceptional communication
- Guest engagement
- Cleanliness maintenance
- Payment processing
- Special requests handling
- Guest relations
- Seating arrangements
- Service prioritization
Timeline
Hostess
Alonso’s Oyster Bar
04.2024 - 07.2025
Receptionist
A&J Hair Salon
01.2022 - 08.2024
No Degree - Marine Biology
College of The Florida Keys
General
North Fort Myers High School