Kayla Anderson
Lombard,IL
Summary
Detail-oriented Senior Administrative Specialist with 6+ years of progressive administrative and operational support experience in fast-paced, highly regulated environments. Proven ability to manage complex files, calendars, data, and documentation with accuracy and discretion. Known for meeting strict deadlines, supporting multiple stakeholders, and leveraging advanced MS Office and enterprise systems to improve workflow efficiency and service quality.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Safeco
Warrenville, IL
10.2022 - Current
- Handle 50-100 daily inbound calls and emails while managing complex case documentation, meeting 100% of mandated service deadlines.
- Review, verify, and process high-volume confidential documents, ensuring compliance with internal policies and regulatory standards.
- Analyze transaction data and policy changes, exercising judgment on payment plans and fee exceptions impacting customer accounts.
- Resolve escalated and sensitive issues, contributing to increased customer satisfaction and retention.
- Maintain and update databases and records with a high degree of accuracy to support audits and reporting.
- Identify workflow gaps and recommend process improvements adopted by leadership.
Recruiter Coordinator (short Term Assignment)
Liberty Mutual
Warrenville, IL
05.2023 - 11.2023
- Provided advanced administrative support to recruiters and hiring managers, managing 10-15 active requisitions simultaneously.
- Coordinated interviews, maintained calendars, and resolved scheduling conflicts to ensure timely hiring decisions.
- Prepared and maintained accurate documentation within ATS and Workday systems, meeting compliance requirements.
- Served as primary contact for candidates and internal stakeholders, delivering polished and responsive
Administrative Program Coordinator
Breaking Free From Me
Lombard, IL
02.2022 - 08.2022
- Coordinated intake, enrollment, scheduling, and payment processing for multi-week and multi-month programs.
- Managed participant records, databases, and digital communications to ensure seamless program operations.
- Handled 30-50 daily client contacts via phone, email, and fax while maintaining strict confidentiality.
- Tested system updates, documented workflows, and improved internal process guides.
Service Coordinator
Service Inc.
Lombard, IL
07.2018 - 09.2021
- Managed complex client files from intake through ongoing support, ensuring accurate documentation and compliance.
- Coordinated schedules, services, and communications among multiple stakeholders.
- Prepared reports, individualized plans, and audit-ready documentation.
- Responded to 30-50 daily inquiries while delivering consistent, high-quality service.
Self-Direction Assistance
Clearbrook
Downers Grove, IL
06.2016 - 05.2018
- Provided administrative and case support for client programs in a regulated environment.
- Maintained confidential records, drafted reports, and supported audits.
- Coordinated scheduling and communications with families, providers, and partners.
- Responded to 30-50 customer calls, emails, and faxes each day, delivering accurate information and consistent support.
Education
Bachelor of Social Work -
Western Illinois University
Illinois2013
Timeline
Recruiter Coordinator (short Term Assignment)
Liberty Mutual
05.2023 - 11.2023
Customer Service Representative
Safeco
10.2022 - Current
Administrative Program Coordinator
Breaking Free From Me
02.2022 - 08.2022
Service Coordinator
Service Inc.
07.2018 - 09.2021
Self-Direction Assistance
Clearbrook
06.2016 - 05.2018
Bachelor of Social Work -
Western Illinois University