Kayla Anderson
Brooklyn
Summary
Results-driven customer service and sales professional with over 5 years of experience in retail, telecommunications, and car rental industries. Proven ability to exceed sales targets, resolve customer concerns, and deliver exceptional service in fast-paced environments. Experienced in team leadership, employee training, and operations management. Currently a Retail Sales Consultant at AT&T focused on driving revenue and providing tailored customer solutions.
Overview
7
7
years of professional experience
2026
2026
years of post-secondary education
Work History
Retail Sales Consultant
AT&T
Floral Park
09.2025 - Current
- Assist customers in selecting wireless plans, devices, and accessories based on their needs and budget.
- Provide product demonstrations and explain features of smartphones and technology products.
- Achieve and exceed sales goals through effective customer engagement and strong product knowledge.
- Resolve customer inquiries and service issues while maintaining high customer satisfaction.
Rental Sales Agent
Sixt Rent A Car
Brooklyn
07.2024 - 08.2025
- Resolved customers' complaints regarding products or services.
- Processed reservations for customers over the phone or at the counter.
- Assisted customers in selecting rental vehicles that met their needs, budget, and preferences.
- Explained policies and reviewed documentation to obtain signatures.
- Handled customer complaints promptly and professionally to maintain a high level of customer satisfaction.
- Greeted customers and provided excellent customer service.
- Informed regular customers of new products or services and price changes.
- Upsold optional services such as insurance coverage or GPS navigation systems when appropriate.
Manager
Hertz corporation
Brooklyn
05.2022 - 06.2024
Lead cashier
American Eagle
Brooklyn
09.2020 - 09.2021
Barista
Starbucks
Brooklyn
08.2019 - 12.2020
- Addressed and resolved customer concerns to maintain brand loyalty.
- Operate espresso machine /blenders
- Adhered to health department regulations concerning sanitation standards.
- Monitored inventory levels of supplies and restocked when necessary.
- Gave samples of popular coffee and tea blends to create sales opportunities.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Utilized POS system to receive and process customer payments.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
Education
Bachelor of Science -
Brooklyn College
Brooklyn, NY 09.2022 - 03.2026
A.S. - Physical Education
CUNY Kingsborough
Brooklyn, NY 09.2019 - 01.2022
Regents diploma -
Brooklyn Theatre Arts High School
Brooklyn, NYSkills
- Consultative Sales
- Customer Relationship Management
- Upselling & Cross-Selling
- Customer Retention
- Conflict Resolution
Operations & Leadership
- Team Leadership & Staff Training
- Performance Coaching
- Daily Operations Management
Technical
- POS Systems
- Cash Handling & Reconciliation
- Billing & Transaction Processing
- Inventory Monitoring
Timeline
Retail Sales Consultant
AT&T
09.2025 - Current
Rental Sales Agent
Sixt Rent A Car
07.2024 - 08.2025
Bachelor of Science -
Brooklyn College
09.2022 - 03.2026
Manager
Hertz corporation
05.2022 - 06.2024
Lead cashier
American Eagle
09.2020 - 09.2021
A.S. - Physical Education
CUNY Kingsborough
09.2019 - 01.2022
Barista
Starbucks
08.2019 - 12.2020
Regents diploma -
Brooklyn Theatre Arts High School