Kayla Barrera
Lafayette,Indiana
Summary
Accomplished Housing Coordinator and Case Manager at LTHC Homeless Services. Skilled in case management and tenant rights. Decreased homelessness through strategic partnerships and effective negotiation. Demonstrated exceptional ability in referrals and networking, connecting clients with resources for timely access to affordable housing and support services.
Overview
5
5
years of professional experience
Work History
Office Clerk
Lafayette Housing Authority
10.2024 - Current
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Maintained accurate records of client interactions, ensuring confidentiality and efficient case management.
- Assisted clients in understanding their rights and responsibilities as tenants, promoting healthy landlord-tenant relationships.
- Developed and maintained strong relationships with community resources for successful referrals.
Housing Coordinator
LTHC Homeless Services
09.2022 - 04.2024
- Oversaw housing plans for individuals and families to promote timely transition to permanent housing and appropriate usage of housing subsidies.
- Met with housing residents and landlords to answer questions, address concerns and clarify policies and procedures.
- Coordinated with local agencies to provide housing and prevent homelessness, decreasing homelessness.
- Negotiated with landlords and real estate agents to obtain vacant apartments for clients with histories of homelessness, mental illness and substance abuse, by providing direct, hands-on support services.
- Maintained database of housing resources, landlords and management companies.
- Managed the application process, thoroughly reviewing documents for accurate income verification and eligibility determination.
- Oversaw the leasing process from initial inquiry through move-in preparations to ensure seamless transitions for new tenants.
- Negotiated with landlords and real estate agents to obtain vacant apartments for clients with histories of homelessness, mental illness and substance abuse.
Case Manager
LTHC Homeless Services
02.2022 - 09.2022
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
Insurance Verification Specialist
Valley Oaks Health
07.2019 - 11.2019
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Posted payments to accounts and maintained records.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
Bachelor Of Applied Arts And Science - Criminal Justice
Indiana State University
05.2024
Associate Of Arts And Sciences - Criminal Justice
Ivy Tech Community College of Indiana
12.2016
Skills
- Tenant rights
- Case Management
- Affordable housing
- Referrals and networking
- Maintaining records
- Data entry
Timeline
Office Clerk
Lafayette Housing Authority
10.2024 - Current
Housing Coordinator
LTHC Homeless Services
09.2022 - 04.2024
Case Manager
LTHC Homeless Services
02.2022 - 09.2022
Insurance Verification Specialist
Valley Oaks Health
07.2019 - 11.2019
Associate Of Arts And Sciences - Criminal Justice
Ivy Tech Community College of Indiana
Bachelor Of Applied Arts And Science - Criminal Justice
Indiana State University
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