Kayla Barton - Gassaway
Washington
Summary
Experienced and dedicated manager with over 10 years in hospitality and community management, specializing in optimizing property operations and improving efficiency. A motivational leader and analytical problem-solver with strong skills in team building, employee engagement, and customer relations. Recognized for using independent decision-making and sound judgment to drive company success. Proficient in training, monitoring, and boosting team morale to enhance performance. Highly organized and skilled in client relations, offering exceptional communication, multitasking, and problem-solving abilities. Committed to delivering quality service and building strong client relationships, with a professional and approachable demeanor.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Community Manager
JLL
District Of Columbia
02.2024 - Current
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Monitored community activities and maintained compliance with relevant laws, regulations and codes.
- Collaborated with cross-functional teams, optimizing marketing initiatives that supported community growth.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Promoted a positive company culture within the online community by highlighting employee achievements and sharing team success stories.
Assistant Operations Manager -Accounts and Billing
Tishman Speyer
Washington, DC
11.2022 - Current
- Manage roughly over $10 million in accounts receivable every month.
- Manage roughly over $400,000 in account payable every month.
- Make outbound calls to vendors and customers to discuss and resolve account needs.
- Investigate daily variances and corrected errors to resolve discrepancies.
- Address and resolve the concerns of visitors and residents.
- Respond to incoming questions from customers and vendors about accounts and payments.
- By comparing monthly statements and associated transactions, you may confirm vendor accounts.
- Analyze measurements and produce useful insights to boost productivity and performance.
- Organized budget documentation and tracked expenses to maintain tight business controls.
- Directed gathering of required documentation and files for account audits and completed reviews.
- Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
Director of Customer and Concierge Services
NFC Amenity Management
05.2022 - 10.2022
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
- Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
- Schedule training for new employees and coordinated all orientation sessions for new hires
- Commend for the reconciliation of guest complaints and upholding guest satisfaction
- Audit each employee file to update incomplete and missing paperwork in a timely manner
Executive Office Assistant and Concierge Manager
Classic Concierge
12.2021 - 04.2022
- Overseen all concierge operations ensuring the client is satisfied with their amenity offering.
- Demonstrated ability to work efficiently in a high demand, fast paced and team-oriented environment, must be able to identify significant success factors and think tactically.
- Strong leadership, performance management, change management, communication and problem-solving skills.
- Operates the office switchboard to direct incoming calls and provides required information needed for assistance.
- Prioritizing Scheduling and Supporting meetings/video conferencing.
- Maintaining Office Director calendar – strategic scheduling appointments.
- Coordinating, distributing, scanning and filing copies of completed correspondence.
- Draft and route correspondence and packages for comment as requested.
- Manage a multi-line switchboard of phone lines, ensuring all calls are answered in a timely manner, screened professionally and routed appropriately.
- Proficient PC skills (Windows, Word, Outlook, Excel, PowerPoint).
Education
Bachelor of Arts - Culinary Arts
The Art Institute of Washington
Rosslyn, VA06.2015
Diploma
Crossland High School
Temple Hills, MD2012
Skills
- Accounts Payable and Accounts Receivable
- Entry Recording
- Check Processing
- Vendor Account Monitoring
- Manage Budgets
- Concierge Services
- Professional Correspondence
- Administrative Duties
- Administrative Procedures
- Community Engagement
Certification
CPR Certification
Additional Information
- Willing to relocate: Anywhere
Timeline
Community Manager
JLL
02.2024 - Current
Assistant Operations Manager -Accounts and Billing
Tishman Speyer
11.2022 - Current
Director of Customer and Concierge Services
NFC Amenity Management
05.2022 - 10.2022
Executive Office Assistant and Concierge Manager
Classic Concierge
12.2021 - 04.2022
Diploma
Crossland High School
Bachelor of Arts - Culinary Arts
The Art Institute of Washington