Business leader with expertise in small business operations, specializing in strategic marketing and inventory management. Proven track record of driving growth and improving customer satisfaction through effective operational strategies. Strong ability to adapt to changing market conditions and implement innovative solutions.
Overview
8
8
years of professional experience
Work History
Owner
Klassy Krafts
Hattiesburg , Mississippi
08.2020 - Current
Managed daily operations of handcrafted goods business, ensuring seamless workflow and productivity.
Developed strategic plans that improved profitability and streamlined operations.
Identified new opportunities for growth, expansion, and diversification.
Developed marketing strategies to enhance brand visibility and boost customer engagement.
Created marketing campaigns to attract new customers.
Promoted business on social media platforms, enhancing brand identity and driving revenue growth.
Oversaw inventory management, ensuring product availability and timely restocking.
Coordinated vendor relationships to ensure quality materials and timely supply.
Crafted unique product designs inspired by market trends and customer feedback.
Managed sales presentations to promote product and brand benefits.
Collaborated with other owners on joint ventures and shared resources.
Staffing Coordinator
Help at Home
Hattiesburg , MS
10.2019 - 08.2020
Coordinated staffing schedules for caregivers across multiple locations to ensure optimal coverage and meet service demands.
Planned work shift schedules based on caregiver availability, aligning staffing resources with operational needs.
Managed onboarding processes for new employees and interns, facilitating their smooth integration into the team.
Conducted interviews to assess potential hires for qualifications and cultural fit.
Maintained accurate employee records utilizing HR management systems to enhance data integrity.
Cake Decorator
Corner Market
Hattiesburg, MS
04.2019 - 10.2019
Created custom cakes for special occasions such as weddings, birthdays, and anniversaries.
Created custom cake decorations tailored to client specifications for various events.
Worked with clients to capture design preferences and themes for personalized cakes.
Ensured timely completion of cake orders while maintaining quality standards.
Managed inventory levels of decorating supplies and ingredients to ensure sufficient stock for production. of decorating supplies and ingredients to ensure availability for cake production.
Maintained a clean and organized workspace in compliance with health standards.
Assistant General Manager
Sonic
Hattiesburg, Mississippi
01.2019 - 04.2019
Managed daily operations of the store, including scheduling and supervising staff.
Oversaw daily operations, ensuring compliance with company standards to maintain quality service.
Ensured that customer service standards were met or exceeded at all times.
Trained and mentored new staff on customer service protocols, enhancing team effectiveness.
Managed inventory levels and coordinated supply orders for efficiency.
Monitored inventory levels and coordinated supply orders to maintain stock availability.
Managed store cash intake with high accuracy and prepared daily bank deposits.
Completed various administrative tasks to support daily operations. such as filing paperwork, preparing documents.
Assistant General Manager
Krispy Kreme Donuts
Hattiesburg, Mississippi
07.2018 - 01.2019
Managed daily operations of the store, including scheduling and supervising staff.
Oversaw daily operations and ensured adherence to company standards.
Ensured that customer service standards were met or exceeded at all times.
Trained and mentored new staff on customer service protocols.
Developed training materials to enhance team skills and ensure compliance with company standards.
Managed inventory levels and coordinated supply orders to ensure optimal stock availability.
Monitored cash handling procedures to ensure financial accuracy.
Motivated and led team members to work together to achieve targets.
Education
High School Diploma -
South Jones High School
Ellisville, MS
05-2013
Some College (No Degree) - Business Management And Marketing
Jones County Junior College
Ellisville
Skills
Marketing strategy
Product branding
Sales presentation
Strategic planning
Business launch
Marketing management
Customer relationship management
Digital transformation
Inventory management
Vendor coordination
Profit and loss analysis
Business administration
Business management
Small business operations
Staff management
Marketing
Timeline
Owner
Klassy Krafts
08.2020 - Current
Staffing Coordinator
Help at Home
10.2019 - 08.2020
Cake Decorator
Corner Market
04.2019 - 10.2019
Assistant General Manager
Sonic
01.2019 - 04.2019
Assistant General Manager
Krispy Kreme Donuts
07.2018 - 01.2019
High School Diploma -
South Jones High School
Some College (No Degree) - Business Management And Marketing