Kayla Bernard
Markeplace Restaurant and Bar
Beacon Falls,CT
6
years of professional experience
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Work History
Server
1 Year- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Server
3 Years 1 Month- Delivered food and beverages promptly while attentively addressing customer needs to enhance dining experience.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized POS system to efficiently process orders, manage bills, and coordinate complimentary items for smooth service.
Snack Bar Attendant
4 Months- Prepared quality products while ensuring food safety practices, portion control, and presentation met service goals.
- Handled cash, processed payments, sorted bills, and maintained accurate transaction records.
- Provided high standards of customer service in high-volume, fast-paced environment.
Team Member
7 Months- Adapted to various stations to ensure optimal coverage and contribute to achieving production goals.
- Maintained clean, organized, and safe work areas to enhance efficiency and promote team safety.
- Collaborated with team members to streamline food preparation processes, reducing wait times.
Education
Associate of Arts - Business Administration
- PACT Scholarship Recipient
- 3.4 GPA
- Professional Development: Public Speaking
High School Diploma
- Extracurricular Activities: Cheerleader
- Completed Capstone Project
Skills
Sales techniques
Customer service
Team collaboration
Professional appearance
Multitasking and organization
Point of sale (POS) system operations
Timeline
Server
Markeplace Restaurant and Bar
08.2025 - CurrentRead More
Server
Maggie McFly's
08.2022 - 09.2025Read More
Snack Bar Attendant
Waterbury Country Club
05.2021 - 09.2021Read More
Team Member
McDonald's
07.2020 - 02.2021Read More
Naugatuck Valley Community College
Associate of Arts from Business Administration
Read More
Woodland Regional High-school
High School Diploma
Read More