Kayla Bishop
Camden,TN
Summary
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenges with a successful team.
Overview
15
15
years of professional experience
Work History
Licensed Pharmacy Technician
Phipps Pharmacy
Huntingdon, TN
08.2023 - Current
- Receive and accurately fill prescriptions.
- Liaise with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
- Ensure compliance with state and federal pharmacy laws and regulations.
- Maintain pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Greet customers and answer questions regarding personal medications or over-the-counter pharmacy products.
Universal Banker
Apex Bank
Camden, TN
10.2021 - 08.2023
- Set up new accounts and services for customers and explained important restrictions, benefits and requirements of each.
- Complete routine transfers, deposits and bill payments.
- Satisfy customers by consistently delivering fast, knowledgeable services for diverse banking needs.
- Maintain cash drawer by following exact procedures for transactions and strong security protocols.
- Order checks, place stop payment orders and conduct additional special services for customers.
- Attended weekly meetings with branch managers to discuss goals related to sales targets.
Medical Assistant
Fast Pace Urgent Care
Camden, TN
04.2021 - 10.2021
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Administered medications, tracked dosages and documented patient conditions.
- Maintained thorough, accurate and confidential documentation in electronic medical records.
Front Desk Receptionist
Fast Pace Urgent Care
Camden, TN
12.2020 - 04.2021
- Coordinate front desk operations and diligently help all in-person visitors and callers with knowledgeable assistance.
- Answer and direct incoming calls using multi-line telephone system.
- Sort incoming mail and direct to correct personnel each day.
- Process payments and update accounts to reflect balance changes.
- Schedule and confirm appointments.
- Deliver administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
- Update all patient and insurance data regularly and carefully input changes into company's computer system.
- Review safety, health and sanitation processes throughout all areas and enforce rules to promote security and safety.
Court Deputy
Humphreys County Sheriff's Office
Waverly, TN
01.2020 - 11.2020
- Support judge activities by calling court to order and responding to requests.
- Answer visitor questions, guard jurors and escort prisoners in non-public areas and courtroom.
- Apply training to maintain prisoner and courtroom security.
- Transport legal paperwork from city police departments, the courthouse and other county offices to the Sheriff's office.
- Serve civil papers such as Civil Summons, Subpoenas and Orders of Protection.
- Prisoner transports.
Correctional Deputy
Humphreys County Sheriff's Office
Waverly, TN
06.2019 - 01.2020
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Maintained appropriate control, security and well-being over those detained.
- Observed and directed inmates during recreation, visits, telephone and shower time.
- Processed inmate intake and re-assignment by completing paperwork, conducting searches and recording fingerprints.
- Inspected cells and conducted random searches of common areas.
- Transported inmates to and from medical appointments with optimal security procedures.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Performed warrant pick-ups and turnovers at other jails and prisons.
Medical Assistant and Front Desk Receptionist
The Berry Clinic
Camden, TN
07.2015 - 04.2019
- Monitored and recorded patient condition, vital signs, recovery progress and medication side effects.
- Used facility EMR system to update patient records, transmit prescriptions and transfer files.
- Treated patients by administering various types of medications and therapies.
- Assisted physician with examinations, tests, and procedures.
- Answered patient questions and provided take-home materials for further information.
- Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
- Observed strict HIPAA guidelines at all times according to company policy.
- Straightened up the waiting room so that it remained neat and organized.
- Complete prior authorizations.
Customer Service Representative
Home Medical Products Inc.
Huntingdon, TN
03.2015 - 07.2015
- Took messages from patients and promptly relayed to appropriate staff.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Entered patient information including insurance and demographic into the system to keep all records up-to-date
- Communicated effectively with patients to maintain customer satisfaction and loyalty.
- Assisted customers during selection process and helped choose perfect products to meet individual needs.
- Receive and input durable medical equipment orders, gather all medical documentation necessary and attain any prior authorizations required to distribute the ordered equipment to the patient.
Customer Service Representative
CCC Medical Equipment
Camden, TN
06.2012 - 03.2015
- Took messages from patients and promptly relayed to appropriate staff.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Entered patient information including insurance and demographic into the system to keep all records up-to-date
- Communicated effectively with patients to maintain customer satisfaction and loyalty.
- Assisted customers during selection process and helped choose perfect products to meet individual needs.
- Receive and input durable medical equipment orders, gather all medical documentation necessary and attain any prior authorizations required to distribute the ordered equipment to the patient.
- Track inventory and complete ordering of merchandise.
- Preform fittings for prosthetics on previous mastectomy patients.
- Preform fittings for Diabetic Shoes.
Server
Pizza Hut
Camden, TN
03.2009 - 12.2012
- Welcome customers, seat them, gather orders accurately and input into system to pass to the kitchen for preparing.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Minimized customer wait times by efficiently taking and filling large volume of orders each day.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Completed closing duties by emptying trash, vacuuming dining rooms, cleaning bathrooms and mopping floors.
Pharmacy Technician
Wal-Mart Pharmacy
Camden, TN
06.2011 - 06.2012
- Entered and processed patient prescriptions in company system.
- Dispensed medications to patients in accordance with pharmacist orders.
- Verified insurance benefits to refill medications and upheld fantastic customer service standards.
- Maintained clean and organized pharmacy shelving and work areas.
- Created new customer profiles and updated information in pharmacy computer systems.
- Confirmed prescriptions for patients by placing calls and conferring with physicians' office staff.
Education
High School Diploma -
Camden Central High School
Camden, TN05.2010
Skills
- Trained in defensive tactics
- Excellent problem solver
- Strategic planning and organization
- Ethical standards of conduct
- Behavioral disorders familiarity
- Understands medical procedures
- HIPAA compliance
- Conflict resolution abilities
- BLS certified
Timeline
Licensed Pharmacy Technician
Phipps Pharmacy
08.2023 - Current
Universal Banker
Apex Bank
10.2021 - 08.2023
Medical Assistant
Fast Pace Urgent Care
04.2021 - 10.2021
Front Desk Receptionist
Fast Pace Urgent Care
12.2020 - 04.2021
Court Deputy
Humphreys County Sheriff's Office
01.2020 - 11.2020
Correctional Deputy
Humphreys County Sheriff's Office
06.2019 - 01.2020
Medical Assistant and Front Desk Receptionist
The Berry Clinic
07.2015 - 04.2019
Customer Service Representative
Home Medical Products Inc.
03.2015 - 07.2015
Customer Service Representative
CCC Medical Equipment
06.2012 - 03.2015
Pharmacy Technician
Wal-Mart Pharmacy
06.2011 - 06.2012
Server
Pizza Hut
03.2009 - 12.2012
High School Diploma -
Camden Central High School
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