Kayla Boyd
Lakeland,FL
Summary
Motivated professional eager to embrace new challenges. Demonstrates a strong work ethic and adaptability, with proven interpersonal skills. Capable of working independently and rapidly acquiring new competencies.
Overview
6
6
years of professional experience
Work History
Team Lead
7-11 Convenience Store
Lakeland, FL
03.2025 - Current
- Facilitated goal-setting processes for team, ensuring progress was tracked effectively.
- Resolved escalated customer complaints and queries with prompt efficiency.
- Cultivated positive relationships with colleagues and management to enhance teamwork.
Claims Representative
Express Scripts Pharmacy
Lakeland, FL
08.2023 - 09.2024
- Processed new claims quickly and accurately according to company standards.
- Maintained detailed records of claims, decisions, and financial transactions in compliance with regulatory requirements.
- Resolved customer inquiries regarding claim status, payments, and denials in a timely manner.
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
Phlebotomist
CSL Plasma
Tampa, FL
10.2019 - 07.2022
- Utilized aseptic techniques to prevent infection and cross-contamination during blood collection.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Maintained patient comfort and safety throughout the phlebotomy process.
Education
Bachelor of Science - Biology
Edward Waters University
Jacksonville, FL05-2015
Some College (No Degree) -
Hillsborough Community College
Tampa, FLSkills
- Team leadership and goal setting
- Customer service excellence
- Conflict resolution strategies
- Process optimization techniques
- Data analysis proficiency
- Patient safety
- Blood collection
- HIPAA compliance
- Medical waste management
- Laboratory procedures understanding
References
References available upon request.
Timeline
Team Lead
7-11 Convenience Store
03.2025 - Current
Claims Representative
Express Scripts Pharmacy
08.2023 - 09.2024
Phlebotomist
CSL Plasma
10.2019 - 07.2022
Bachelor of Science - Biology
Edward Waters University
Some College (No Degree) -
Hillsborough Community College
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