Kayla Boyd
Edmore,MI
Summary
Dedicated manager with proven expertise in staff training, operational compliance, and conflict resolution. Committed to enhancing customer satisfaction and maintaining high health standards in a fast-paced environment.
Overview
7
7
years of professional experience
Work History
Manager
Mcdonalds
Lakeview, Michigan
08.2019 - Current
- Supervised daily restaurant operations, improving staff performance and service efficiency.
- Trained new team members on service standards and operational procedures, facilitating seamless integration into the team.
- Resolved customer complaints promptly, ensuring consistent high levels of customer satisfaction.
- Ensured compliance with food safety and sanitation regulations to uphold health standards.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
High School Diploma -
Lakeview Highschool
Lakeview, MI05-2018
Skills
- Operational compliance
- Staff training
- Shift management
- Quality assurance
- Customer service
- Team leadership
- Decision making
- Hospitality industry knowledge
- Attention to detail
- Time management
- Conflict resolution
- Effective communication
Timeline
Manager
Mcdonalds
08.2019 - Current
High School Diploma -
Lakeview Highschool