Kayla Browder
Orlando
Summary
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions labels and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
6
6
years of professional experience
Work History
Pharmacy Technician
Publix
Casselberry, FL
05.2025 - Current
- Managed inventory levels to ensure optimal stock availability and reduce waste.
- Processed prescription orders accurately using pharmacy management software.
- Assisted pharmacists in preparing and dispensing medications with attention to detail.
- Implemented workflow improvements that enhanced productivity and reduced turnaround times.
- Oversaw daily pharmacy operations, ensuring compliance with regulatory standards and safety protocols.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
Pharmacy Technician
Walgreens Centralized Services
Orlando, FL
11.2022 - 04.2025
- Processed prescriptions efficiently, ensuring accuracy and compliance with pharmacy regulations.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Entered and processed patients' prescriptions into internal system.
- Contributed to team meetings, offering insights for optimizing workflow and patient service.
Invoice Clerk
Halperns Steak & Seafood
Orlando, FL
05.2021 - 11.2022
- Processed high volumes of invoices accurately, ensuring timely payment and minimizing discrepancies.
- Utilized accounting software to maintain organized records of invoices and payments for reporting purposes.
- Reviewed purchase orders against invoices for accuracy, confirming compliance with company policies.
- Trained new team members on invoicing procedures and best practices for data entry accuracy.
Guest Service Representative
Extended Stay America
Orlando, FL
12.2019 - 05.2021
- Delivered exceptional guest service, resolving inquiries and complaints efficiently.
- Managed front desk operations, ensuring seamless check-in and check-out processes.
- Implemented feedback mechanisms to enhance guest satisfaction and experience.
- Coordinated with housekeeping and maintenance teams to address guest needs promptly.
- Maintained accurate records of transactions and guest interactions in management systems.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
Education
Associate of Arts - General Studies
Valencia College
Orlando, FL05.2026
High School Diploma -
BOONE HIGH SCHOOL
Orlando, FL05.2019
Skills
- Team collaboration
- Confidentiality and HIPAA
- Answering customer questions
- Pharmacy ethics
- Labeling accuracy
- Drug safety
- Pharmaceutical calculations
- Processing payments
- Healthcare regulations
- Medication labels
- Data entry
Timeline
Pharmacy Technician
Publix
05.2025 - Current
Pharmacy Technician
Walgreens Centralized Services
11.2022 - 04.2025
Invoice Clerk
Halperns Steak & Seafood
05.2021 - 11.2022
Guest Service Representative
Extended Stay America
12.2019 - 05.2021
High School Diploma -
BOONE HIGH SCHOOL
Associate of Arts - General Studies
Valencia College