Kayla Burchfield
Waffle House
Dalton,GA
3
years of professional experience
Reliable professional with a proven track record in high-volume dining settings. Known for exceptional multitasking abilities and collaboration with team members to deliver quality service, ensuring a seamless and enjoyable guest experience.
Work History
Server
2 Years 10 Months- Delivered exceptional customer service in fast-paced dining environment.
- Accurately processed orders and managed cash transactions efficiently.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of work areas to enhance dining experience.
- Adapted quickly to changing demands during peak hours, ensuring guest satisfaction.
- Resolved customer complaints promptly, fostering positive relationships with patrons.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Education
No Degree - CNA
Skills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Professional appearance
Hospitality service expertise
Cleanliness standards
Positive guest interactions
Memory retention
Customer service
High volume dining
Team collaboration
Sales expertise
Performance improvement
Suggestive selling
Allergy awareness
Timeline
Server
Waffle House
10.2023 - CurrentRead More
Murray County High School
No Degree from CNA
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