Kayla Campbell
Dallas,TX
Summary
Honest, collaborative, customer service professional with strong leadership skills. Able to serve clients, advocate for services and solve challenging issues for vulnerable populations. Develop and encourage cooperative relationships and work within established standards, principles, and ethics of the organization.
Overview
5
5
years of professional experience
Work History
CUSTOMER SUPPORT REP
GEICO
01.2023 - 02.2024
- Checked for safety hazards and took corrective action when necessary
- Monitored surveillance cameras and responded to suspicious activity
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas
- Investigated all reported incidents of theft or vandalism on premises
- Enforced access control measures in accordance with established procedures
- Responded to alarms and conducted investigations as required
- Assisted in the development and implementation of security policies and procedures
- Confirmed visitor identification prior to granting entry into the building
- Maintained accurate logs of all security related activities
- Provided escorts for visitors as needed throughout the facility.
INBOUND CSR
IQOR
08.2019 - 04.2020
- Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships
- Identified consumer needs, clarified information and researched issues to provide alternative solutions
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Coordinated topics with call center scripts to handle consumer questions, delivering appropriate answers
- Audited customer account information to identify issues and develop solutions
- Helped clients navigate online systems within established frameworks to obtain services
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner
- Assisted customers with product installation, troubleshooting, and usage questions
- Responded to customer emails and phone calls promptly, courteously, and professionally
- Investigated customer complaints regarding product quality or service rendered
- Created detailed reports on customer feedback for management review
- Recorded all customer interactions into the database system accurately and completely
- Researched customer inquiries using available resources such as FAQs and online forums.
- Set up patient appointments as well as sending out replacement benefit cards
- Help patients find and choose the right healthcare plan, going over medical bills with patient
Education
Skills
- Report Preparation
- Complaint Resolution
- Account Updating
- Data Entry
- Payment Processing
- Customer Relationship Management
- Documentation and Reporting
- Call Control
Locations
KC
Timeline
CUSTOMER SUPPORT REP
GEICO
01.2023 - 02.2024
INBOUND CSR
IQOR
08.2019 - 04.2020