Kayla Cason
Canal Winchester,OH
Summary
Hardworking and dedicated professional with extensive experience at Kroger's, starting in the Front End Department as a cashier and self-checkout attendant before being promoted to Floral Lead. Skilled in cash handling, transaction processing, troubleshooting self-checkout systems, and online grocery operations. Proven track record in managing floral departments, showcasing skills in team leadership, inventory management, customer service, and creative floral design. Demonstrates strong organizational abilities, effective communication, and a keen eye for detail to ensure high-quality displays and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Sandwich Artist
Subway
Canal Winchester, Ohio
06.2020 - 09.2020
- Prepared and served a variety of sandwiches and salads, according to customer specifications.
- Maintained a clean and organized work area, adhering to all health and safety regulations.
- Handled cash transactions and balanced the register at the end of shifts.
- Provided excellent customer service, addressing customer inquiries, and resolving complaints.
- Managed inventory, restocked supplies, and ensured freshness of ingredients.
- Trained new employees on proper food preparation and safety procedures.
Front End Associate
Kroger's
Canal Winchester, Ohio
09.2020 - 08.2023
- Assisted customers with purchases and inquiries, providing friendly and efficient service.
- Handled cash transactions and maintained accurate till records.
- Supported front-end operations by stocking shelves, organizing displays, and maintaining cleanliness.
- Operated self-checkout systems, assisting customers with any issues, and ensuring smooth transactions.
- Troubleshot and resolved technical problems with self-checkout machines.
Lead Floral
Kroger's
Canal Winchester, Ohio
08.2023 - Current
- Led a team in daily operations, ensuring efficient workflow and high-quality floral arrangements.
- Managed inventory, including ordering, receiving, and maintaining stock levels to meet customer demand.
- Provided exceptional customer service, assisting with custom orders, and offering expert advice on floral selections.
- Designed and created visually appealing floral displays, enhancing store aesthetics, and driving sales.
- Trained and mentored new team members, fostering a collaborative and productive work environment.
- Monitored sales and implemented strategies to increase revenue and meet department goals.
Online Grocery Associate
Kroger's
Canal Winchester, Ohio
08.2023 - Current
- Processed online orders efficiently and accurately.
- Selected high-quality products for customer orders, ensuring freshness and correct quantities.
- Communicated effectively with customers regarding their orders, substitutions, and special requests.
- Managed inventory levels and restocked shelves to fulfill online orders.
- Operated equipment, such as handheld scanners and mobile devices, to track and complete orders.
- Coordinated with the store team to ensure timely and accurate order fulfillment.
Liquor Clerk
Kroger's
Canal Winchester, Ohio
08.2023 - Current
- Verified customer identification to ensure legal purchasing age for alcoholic beverages.
- Maintained accurate cash handling and balanced registers at the end of shifts.
- Provided excellent customer service, answering questions about products, and assisting with purchases.
- Adhered to state and company regulations regarding the sale of alcoholic beverages.
Education
High School Diploma -
Canal Winchester High School
Canal Winchester, OH05-2023
Skills
- Cash handling and transaction processing
- Self-checkout system operation and troubleshooting
- Customer service excellence
- Floral design and arrangement
- Team leadership and training
- Inventory management
- Creative display design
- Sales and revenue optimization
- Online order processing
- Product selection and quality control
- Liquor sales and regulatory compliance
- Food preparation and safety
- Problem-solving and conflict resolution
- Strong communication and organizational skills
Timeline
Lead Floral
Kroger's
08.2023 - Current
Online Grocery Associate
Kroger's
08.2023 - Current
Liquor Clerk
Kroger's
08.2023 - Current
Front End Associate
Kroger's
09.2020 - 08.2023
Sandwich Artist
Subway
06.2020 - 09.2020
High School Diploma -
Canal Winchester High School
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