Kayla Castillo
Charlotte,NC
Summary
Driven Patient Care Coordinator adept at planning care, coordinating interdisciplinary teams and making strategic improvements. Decisive leader and creative problem solver.
Energetic representative dedicated to efficient and effective collaboration between care teams, patients and families. Outgoing professional with collaborative and flexible approach to reaching mutually beneficial resolutions.
Overview
9
9
years of professional experience
Work History
Patient Care Coordinator
First Light Home Care
Charlotte, NC
05.2020 - Current
- Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Completed documentation of care, hospital actions and patient activities.
- Resolved problems with areas such as communication and billing that could negatively impact services.
- Received inbound calls regarding customer satisfaction and provide great customer service to all clients
Customer Service Representative
OnStar
Charlotte , NC
08.2018 - 04.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recommended products to customers, thoroughly explaining details.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
Customer Returns Processor
Target
Charlotte, NC
02.2016 - 05.2018
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
Doctor Of Education - Communications
CPCC
Charlotte, NC01.2019
Skills
- Customer Service
- Communicating to Patients and Families
- Database Coordination
- Resolving Problems
- Critical Thinking Skills
- Payment Collection
- Database Search and Data Entry Skills
- Providing Information and Resources
- New Hire Training
Timeline
Patient Care Coordinator
First Light Home Care
05.2020 - Current
Customer Service Representative
OnStar
08.2018 - 04.2020
Customer Returns Processor
Target
02.2016 - 05.2018
Doctor Of Education - Communications
CPCC