Kayla Cholke
Polo,IL
Summary
Dynamic professional with a proven track record, excelling in customer service and cash handling. Demonstrated ability to reduce food waste and increase client retention through meticulous attention to detail and exceptional problem-solving skills. Skilled in fostering team cooperation and exceeding hygiene standards, showcasing a strong work ethic and empathy toward customer needs.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Results-focused Clerk who thrives in fast-paced, deadline-driven environments. Committed to accuracy and efficiency as achieved through hard work and attention to detail.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Cashier and Deli Manager
Polo Fresh Food Market
06.2020 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Managed supply chain functions for deli supplies, ingredients and merchandise.
- Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Consistently met or exceeded hygiene standards during routine inspections from local health authorities.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Lead Cleaner and Supervisor
Service Master Cleaning
03.2017 - 01.2019
- Reduced client complaints by addressing concerns promptly and thoroughly, ensuring complete satisfaction.
- Safeguarded the health of occupants by adhering to strict sanitation guidelines when handling hazardous materials or chemicals used in cleaning processes.
- Increased client retention rates through consistent delivery of high-quality services that exceeded expectations.
- Maintained a high standard of cleanliness with attention to detail in all areas serviced.
- Removed trash, debris and other waste materials from premises.
- Handled equipment, chemicals, and materials properly and with caution.
Assistant Manager For Shoe Department
Bergners
08.2013 - 03.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
Foundations of Infant Toddler Care Program
Sauk Valley Community College
Dixon, IL05-2020
High School Diploma -
Sterling High School
Sterling, IL06-2011
Skills
- Customer service
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Order taking
- Merchandise restocking
- Problem-solving
- Ordering and stocking
Certification
- ServSafe Food Handler's Certification
- Temporary Paraprofessional Certificate valid through 2028
Timeline
Cashier and Deli Manager
Polo Fresh Food Market
06.2020 - Current
Lead Cleaner and Supervisor
Service Master Cleaning
03.2017 - 01.2019
Assistant Manager For Shoe Department
Bergners
08.2013 - 03.2017
- ServSafe Food Handler's Certification
- Temporary Paraprofessional Certificate valid through 2028
Foundations of Infant Toddler Care Program
Sauk Valley Community College
High School Diploma -
Sterling High School
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