Kayla Clinton
Memphis,TN
Summary
Results-driven Account Management Specialist known for high productivity and efficient task completion. Possess strong skills in client relationship management, strategic planning, and data analysis. Excel in communication, problem-solving, and time management to deliver outstanding service and achieve client satisfaction.
Overview
7
7
years of professional experience
Work History
Account Management Specialist
Internal Revenue Service, IRS
Memphis, TN
05.2023 - Current
- Created detailed proposals outlining pricing, timelines and deliverables for potential projects.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Developed and implemented account management strategies to increase customer satisfaction.
- Advised senior management regarding client relationships, industry trends and sales results.
- Negotiated contracts with vendors to ensure the best possible terms for clients.
- Analyzed customer data to identify trends, anticipate needs and develop solutions.
- Conducted regular meetings with clients to review progress and discuss new opportunities.
- Conducted regular meetings with clients to review performance metrics.
- Replenished and arranged items to maintain appearance.
- Assisted in developing training materials related to account management processes.
Customer Service
Accenture
Memphis, TN
09.2021 - 02.2022
- Contributed to billing accuracy by determining charges for services requested, collecting deposits, and arranging long-term payment plans
- Completed inquiries and followed up with customers to share findings and offer solutions
- Updated records with all interactions and customers transactions
- Sold products to customers during routine service calls using strong cross-selling abilities
- Helped improve processes and products by relaying customer feedback
- Responded promptly to customer, vendor, and staff questions and quickly resolved issues, cultivating strong, long-term relationships
- Listened to customer requests and specifications and made suggestions to appropriately fulfill needs
- Observed positive skills and attributes from personnel to build, improve, and expand skills set
- Also used saleforce omni channel
Virtual Customer Service Representative
Home Depot Call Centers
Memphis, TN
03.2018 - 03.2021
- Kept team informed by maintaining [Software] tracking spreadsheets
- Met customer needs consistently, quickly determining, defining, and resolving issues
- Sold $[Amount] in [Product or Service] via inbound and outbound
Skills
- Customer Service
- Patients
- Trustworthy
- Multitasking
- Self Sufficient
- Typing 50 Words
- Pre Min
- Saleforce
- Mangerment
- Quality management
- Basic accounting
Timeline
Account Management Specialist
Internal Revenue Service, IRS
05.2023 - Current
Customer Service
Accenture
09.2021 - 02.2022
Virtual Customer Service Representative
Home Depot Call Centers
03.2018 - 03.2021