Kayla Coleman
Brighton,MA
Summary
As a dedicated individual known for punctuality, I seek opportunities that value exceptional interpersonal skills and a positive outlook. My high motivation to tackle new challenges is complemented by a robust work ethic, adaptability, and excellent communication abilities. Skilled in both independent and collaborative environments, I quickly acquire new abilities and am eager to utilize my organizational and time management skills in diverse settings.
Overview
5
5
years of professional experience
Work History
Flight Attendant
Delta Air Lines
Boston, MA
04.2022 - Current
- Greeted passengers, answered questions, and directed them to their seats.
- Provided safety instructions to passengers prior to takeoff and landing.
- Delivered onboard customer service including food and beverage service.
- Monitored cabin environment throughout flight, checking seatbelts and ensuring passenger comfort.
- Responded to medical emergencies as needed during flights.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
- Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
- Assisted passengers during deplaning process by providing directions or other information as requested.
Event Manager
Two Brothers Roundhouse
Aurora, IL
03.2021 - 04.2022
- Organized and coordinated both business and social events.
- Organized and coordinated wedding ceremonies, receptions, and rehearsal dinners.
- Planned menus, decorations, music, photography, videography, and other details.
- Provided guidance and advice on etiquette for weddings of various cultures and religions.
- Coordinated with vendors to ensure timely delivery of materials for events.
- Created detailed timelines for the execution of each event.
- Acted as a liaison between clients and vendors throughout the duration of an event.
- Served as primary contact person responsible for responding to inquiries about events.
- Resolved any issues that arose during the course of an event in a timely manner.
- Reserved space, equipment and personnel needed to facilitate events.
- Managed day-to-day operations of the venue, including scheduling, budgeting, and inventory control.
- Built strong relationships among staff members and clientele in order to create a safe, trusting environment for all.
Patient Care Technician
Central DuPage Hospital
Wheaton, IL
08.2020 - 03.2021
- Provided direct patient care to individuals with confirmed and suspected COVID-19.
- Monitored vital signs and other symptoms of patients in the COVID-19 unit.
- Responded quickly in emergency situations by providing appropriate first aid measures.
- Maintained accurate records of patient care, condition, progress, and concerns.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Explained treatment procedures to patients and their families.
- Provided emotional support for patients and families during difficult times.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
Event Coordinator
Coopers Hawk Winery & Restaurant
St. Charles, IL
07.2019 - 01.2021
- Organized and executed business, promotional, and social events.
- Created detailed timelines for the execution of each event.
- Assisted in developing strategies to increase attendance at events.
- Maintained relationships with existing partners while cultivating new ones.
- Provided on-site support during the day of the event including problem solving if necessary.
- Developed promotional materials such as flyers, brochures or posters for marketing purposes prior to events.
- Hired, trained and supervised support staff required for events.
- Developed diagrams and floor plans with event setup requirements.
- Produced contracts and invoices for events and monitored fee collection.
- Tracked payments, balances and registrations for various events.
Education
Associate of Arts -
College of DuPage
Glen Ellyn, IL05-2024
Skills
- Customer Service
- Sales expertise
- Relationship Management
- Conflict Mediation
- Cultural Awareness
- Strong Work Ethic
- Verbal and written communication
- Public interaction
- Administrative tasks
- Crew Coordination
- Training and coaching
- Company culture and values
- Schedule Management
- Emergency Response
References
Nicole Cook, Banquet Director Two Brothers Roundhouse
(630) 264- 2739
Alex Durrant, Manager Coopers Hawk Winery & Restaurant
(630) 235-8634
Timeline
Flight Attendant
Delta Air Lines
04.2022 - Current
Event Manager
Two Brothers Roundhouse
03.2021 - 04.2022
Patient Care Technician
Central DuPage Hospital
08.2020 - 03.2021
Event Coordinator
Coopers Hawk Winery & Restaurant
07.2019 - 01.2021
Associate of Arts -
College of DuPage
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