Kayla Connors
Fort Worth,TX
Summary
Dedicated Data Analyst and Marine Corps veteran with experience in SQL, data modeling, and Power BI. Proficient in problem-solving with a demonstrated ability to lead and collaborate effectively within teams. Equipped with a solid educational background encompassing SQL, data modeling, and Python, with hands-on lab experience. Known for consistently meeting company needs through organized practices, adaptability to new challenges, and a commitment to enhancing organizational brands. Ready to leverage analytical expertise and leadership skills to contribute to a dynamic team environment.
Overview
8
8
years of professional experience
Work History
Customer Service Representative II
Planet Home Lending
Remote
08.2022 - 08.2023
- Responded to borrower inquiries with high-quality service
- Conducted accurate data entry and prepared financial documents
- Adhered to compliance guidelines
- Analyzed customer service data to identify and address customer service issues, resulting in improved customer experience.
Membership Service Representative
Teledoc
Remote
09.2021 - 06.2022
- Conducted research on medical products for healthcare members
- Assisted members with navigating healthcare products and services
- Managed high call volumes with multitasking skills
- Developed a customer service dashboard to visually represent customer service metrics in real-time.
Pet Coordinator
AirPets International
Hurst, TX
07.2020 - 09.2021
- Coordinated pet travel domestically and internationally
- Managed data for 90+ monthly moves with a 60% success rate
- Enhanced organizational structure using multiple CRM systems.
Postal Non-Commissioned Officer
United States Marine Corps
Camp Pendleton
03.2015 - 03.2019
- Spearheaded transformative initiatives within six high-security post offices, optimizing data-driven processes and enhancing efficiency
- Applied data analytics to support risk management strategies, contributing to the success of Marine Corps initiatives in sexual assault prevention, alcohol and other drugs prevention, and hazing prevention
- Established and nurtured community relationships through volunteer work in grant-funded projects, focusing on data-driven community connectivity, diversity, equity, and inclusion
- Managed a dedicated annual budget, employing data-driven decision-making to allocate resources efficiently and increase unit productivity by 90%.
Education
Data Science
Divergence Academy
Addison, TX03-2024
AAS - Business
Tarrant County College
Fort Worth, TX05-2022
Skills
- SQL
- Spark
- Azure
- Microsoft Office
- Power Query
- Python
- Excellent Communication Skills
- Leadership Skills
- Data Modeling
- Power BI
Websites
Timeline
Customer Service Representative II
Planet Home Lending
08.2022 - 08.2023
Membership Service Representative
Teledoc
09.2021 - 06.2022
Pet Coordinator
AirPets International
07.2020 - 09.2021
Postal Non-Commissioned Officer
United States Marine Corps
03.2015 - 03.2019
Data Science
Divergence Academy
AAS - Business
Tarrant County College
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