Summary
Overview
Work History
Education
Skills
Timeline
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Kayla Coppolo

Chicopee,MA

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

2
2
years of professional experience

Work History

Restaurant Server

Texas Roadhouse
Springfield, MA
12.2023 - 05.2025
  • Managed multiple tables simultaneously while providing excellent customer service.
  • Explained menu options to guests, offered suggestions, and took orders for food and beverages.
  • Delivered beverages, appetizers, entrees, and desserts to guests in an efficient manner.
  • Assisted other servers as needed during busy hours.
  • Resolved any complaints or issues in a timely, professional manner.

Restaurant Cashier

O'learys'
Chicopee, MA
02.2023 - 08.2023
  • Greeted customers, answered questions, and provided general information regarding menu items.
  • Utilized a point-of-sale system to input orders and process cash or credit/debit card payments.
  • Assisted in kitchen prep duties, such as bagging and properly storing food, or chopping ingredients for prep stations.
  • Ensured cleanliness of the dining area and kitchen spaces by sweeping, wiping counters, washing dishes, etc.

Education

High School Diploma -

East Longmeadow High School
East Longmeadow, MA
05-2023

Some College (No Degree) - Biology Transfer

Springfield Technical Community College
Springfield, MA

Currently Enrolled - Animal Science

University of Massachusetts, Amherst
Amherst, MA

Skills

  • Point-of-sale operation
  • Food safety standards
  • Conflict resolution
  • Customer service
  • Team collaboration
  • Time management
  • Specials promotion and upselling
  • Organizational skills

Timeline

Restaurant Server

Texas Roadhouse
12.2023 - 05.2025

Restaurant Cashier

O'learys'
02.2023 - 08.2023

High School Diploma -

East Longmeadow High School

Some College (No Degree) - Biology Transfer

Springfield Technical Community College

Currently Enrolled - Animal Science

University of Massachusetts, Amherst

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Kayla Coppolo