Kayla Cordova
Brooklyn,NY
Summary
Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Goodwill industries
11.2023 - 05.2025
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
BDC, Sales Consultant
Plaza Auto Mall
07.2020 - 11.2023
- Manage,set and log customer appointments/ calls
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
Assistant Store Manager
Extra Space Storage
12.2018 - 06.2020
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Store Manager
Family Dollar
02.2018 - 12.2018
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Education
High School - Photography, Art and science
Abraham Lincoln High School
New York, NY06.2013
Skills
- MS office (word, excel, PDF)
- Customer service
- Retail operations
- Upselling and cross selling
- Sales expertise
- Microsoft Office Suite
- Time management
- Attention to detail
- Stock management
Timeline
Assistant Store Manager
Goodwill industries
11.2023 - 05.2025
BDC, Sales Consultant
Plaza Auto Mall
07.2020 - 11.2023
Assistant Store Manager
Extra Space Storage
12.2018 - 06.2020
Store Manager
Family Dollar
02.2018 - 12.2018
High School - Photography, Art and science
Abraham Lincoln High School
Similar Profiles
Kellen CopleyKellen Copley
Clerk at Goodwill IndustriesClerk at Goodwill Industries
Daniella I. Olea-HernandezDaniella I. Olea-Hernandez
Goodwill Ambassador at Goodwill IndustriesGoodwill Ambassador at Goodwill Industries
Mercedes loganMercedes logan
Sorter at Goodwill IndustriesSorter at Goodwill Industries
Bainadel MetellusBainadel Metellus
Security Officer at Food Bazaar SupermarketSecurity Officer at Food Bazaar Supermarket
Maria MedinaMaria Medina
Compliance Manager at Unlimited Service & Unisex ImageCompliance Manager at Unlimited Service & Unisex Image