Kayla Degener
Administrative Assistant
Clarksville,OH
Summary
Systematic Administrative Assistant with successful experience in office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
2
2
years of post-secondary education
5
5
years of professional experience
Work History
Administrative Assistant
Communication Service for the Deaf, Inc
Moraine, OH
09.2019 - Current
- Perform routine clerical tasks by scanning, filing and copying documents.
- Executed record filing system to improve document organization and management.
- Resolved employee concerns efficiently to promote satisfaction and loyalty.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Generated schedules for 80 employees
Training Coordinator
Communication Services For The Deaf
Moraine, OH
05.2019 - 09.2019
- Sent EOD reports with progress of classes; executed goals to increase employee engagement.
- Compiled training handbook and related course materials.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Oversaw training development of 20+ employees each class
- Gathered data about course success and participant experiences to help with future course planning
- Advised executives on best practices for employee growth and productivity goals, consistently helping companies achieve retention
Team Lead
Communication Services For The Deaf
Moraine, OH
03.2018 - 05.2019
- Assisted supervisors with daily tasks, administered monthly timings, answered telephone, met with agents on corrective action plan.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
- Supervised team of 25 employees
Captioning Assistant
Communication Services For The Deaf
Moraine, OH
10.2017 - 03.2018
- Provided quality captions to deaf and hard of hearing clients, assisted in helping trainees develop effective call handling techniques.
- Provided excellent customer service by dictating and captioning variety of conversational topics verbatim
- Edited and reviewed captioned reports for clarity, grammar and spelling
- Captioned 160 WPM
Healthcare Information Technician
ATC Healthcare Services, Inc
07.2016 - 06.2017
- Scheduled medical appointments, maintained confidentiality handled medical records, answered telephone.
- Completed all paperwork, recognizing any discrepancies and addressing them promptly
- Developed and maintained courteous and effective working relationships
- Maintained excellent attendance record, consistently arriving to work on time
Education
Some College (No Degree) - Psychology
Southern State Community College
Hillsboro, OH 09.2012 - 05.2014
Skills
Meeting minutes
60 WPM typing speed
Administrative support
Records management
Time management
Timeline
Administrative Assistant
Communication Service for the Deaf, Inc
09.2019 - Current
Training Coordinator
Communication Services For The Deaf
05.2019 - 09.2019
Team Lead
Communication Services For The Deaf
03.2018 - 05.2019
Captioning Assistant
Communication Services For The Deaf
10.2017 - 03.2018
Healthcare Information Technician
ATC Healthcare Services, Inc
07.2016 - 06.2017
Some College (No Degree) - Psychology
Southern State Community College
09.2012 - 05.2014