Kayla Dennis
New Straitsville,OH
Overview
7
7
years of professional experience
Work History
Front Office Specialist
Hopewell Health Centers
Logan, OH
10.2024 - Current
- Managed multi-line phone system, professionally handling incoming calls while simultaneously attending to in-person visitors at the reception desk.
- Supported marketing efforts through social media management and promotional event coordination for increased brand visibility within the community.
- Collaborated with medical staff to ensure timely communication of patient information and seamless coordination of services.
- Determined amounts due and accepted payments.
- Enhanced customer satisfaction by efficiently managing front office tasks and providing exceptional service.
- Streamlined appointment scheduling for improved patient experience and increased daily appointments.
Technician
Hocking Hills Eye Care
Logan, OH
05.2024 - Current
- Performed preliminary eye examinations, including visual acuity tests and color vision screenings
- Assisted optometrist in conducting comprehensive eye exams, documenting patient history and symptoms
- Prepared patients for specialized procedures like contact lens fittings or visual field testing
- Maintained accurate electronic medical records of patient information, test results, and treatment plans
- Educated patients on proper contact lens insertion/removal techniques and care instructions
- Calibrated and maintained ophthalmic equipment to ensure accurate measurements during examinations
- Managed inventory of ophthalmic supplies and ordered necessary items to maintain stock levels
- Provided exceptional customer service by addressing patient inquiries or concerns with professionalism and empathy
- Collaborated with the front desk staff to schedule appointments efficiently while ensuring optimal patient flow
- Collaborated with insurance providers to verify coverage eligibility for patients' optical needs
- Maintained a clean working environment by sterilizing instruments according to infection control protocols
Front Desk Receptionist
Hocking Hills Eye Care
Logan, OH
01.2024 - Current
- Greeted and welcomed guests, providing a positive first impression of the company
- Managed a high volume of incoming calls, directing them to the appropriate departments or individuals
- Scheduled appointments and maintained an organized calendar for multiple staff members
- Efficiently handled all incoming and outgoing mail, packages, and deliveries
- Maintained cleanliness and organization of the front desk area at all times
- Provided administrative support to various departments as needed, including data entry and filing
- Responded promptly to customer inquiries in person, via phone or email, resolving issues effectively
- Collaborated with other team members to ensure seamless communication across different departments
- Trained new receptionists on office procedures, phone systems, and customer service best practices
- Handled confidential information with utmost discretion while maintaining strict confidentiality protocols
- Ordered office supplies ensuring availability while managing costs within budget constraints
Stay at Home Mother/Homemaker
Logan, OH
12.2021 - 01.2024
- I took time off with my newborn due to her being diagnosed with a disability. I was unsure of what to expect with her future and all appointments. Now that she has gotten older we do not have as many appointments. & we live a very stable lifestyle.
Deputy Recorder
Hocking County Recorders Office
Logan, OH
08.2018 - 12.2021
- Input property data into a computer system.
- Customer service with the public.
- Assisted title searchers in locating the proper records.
- Maintained a cash drawer.
- Scanning & saving property deeds.
Education
High school diploma - undefined
Logan High School
Logan, OH05.2012
Skills
- Medical Scheduling
- Patient Care
- EMR Systems
- Calibration
- Filing systems expertise
- Document analysis
- Indexing documents
- Clerical skills
- Document scanning
- Records management
- Phone answering
- Data entry
- Fast learner
- Scanners and copiers
Timeline
Front Office Specialist
Hopewell Health Centers
10.2024 - Current
Technician
Hocking Hills Eye Care
05.2024 - Current
Front Desk Receptionist
Hocking Hills Eye Care
01.2024 - Current
Stay at Home Mother/Homemaker
12.2021 - 01.2024
Deputy Recorder
Hocking County Recorders Office
08.2018 - 12.2021
High school diploma - undefined
Logan High School